Big LotsReviews of biglots.com

I ORDERED 2 SETS OF CUSHIONS FOR WICKER CHAIRS ON 4/23/2020. THE PICTURE SHOWED THE COLOR AS GRAY AND PEACH. WHEN I RECEIVED THEY WERE BLACK AND RED. THE OTHER COLOR THEY CAME IN WAS BLUE. I THOUGHT THEY HAD SENT THE WRONG ONES. I CONTACTED THE CUSTOMER SERVICE DEPARTMENT AND THEY WERE GOING TO SHIP THE RIGHT ONES. UPON FURTHER INSPECTION I DECIDED THEY HAD SENT THE RIGHT ONES BUT THE COLOR WAS NOT AS PICTURED. I CALLED CS AGAIN AND TOLD THEM I WOULD LIKE TO RETURN THESE AND TO CANCEL THE OTHER SET. I SPENT OVER 1 1/2 HOURS EACH TIME ON THE PHONE. I WAS TOLD THEY WOULD SEND ME A RETURN LABEL FOR THE ONES I HAD. THAT WAS MAY 18, 2020 AND I DO NOT HAVE THEM YET. ALSO CUSHIONS WERE 5 INCHES THICK BUT WHEN YOU SAT ON THEM THEY WERE ONLY ABOUT 2 1/2 INCHES. WOULD NEVER ORDER FROM THEM AGAIN AND IF I COULD HAVE WRITTEN THIS REVIEW THERE WOULD BE ALL BLACK STARS NOT 1 RED ONE. I STILL HAVE THE CUSHIONS AND WANT TO GET RID OF THEM AND GET MY MONEY BACK. GUESS HAVE TO CALL THEM AGAIN ANDSTAY ON THE PHONE FOREVER.

Terrible customer service. Don't recommend the big delivery. They waste your time.

Ordered sectional and recliner online. Email said delivery would be scheduled in 7 to 21 days here we are 4 weeks later and I’ve heard nothing... on hold with customer service for 2 hrs with no resolution. I’m doing a charge back and going to take my business elsewhere. Good riddance!

I would also give a zero for customer service for on line orders. Order table and chairs May 3rd and still not here. Received chairs finally, but not the table. Called customer service and was on hold for 1-1/2 hours. Said table was at Fedx in Charlotte and would be delivered the next day. Well this is the end of the 2nd day and still no table. If not in store, will not purchase from them again.

Terrible service and damaged items received. Finally after 6 emails i get a reply tellung me to contact a co. In China. What a joke. Patio furnature i bought from Big lots not China. Terrible customer service. I will never buy online from them again. Sent them photos as well. Pathetic service.

Would give zero stars if possible. Ordered online and still showing processing and when I ordered it said my items would be delivered by now. I called customer service, took three days and being on hold for an hour and 15 minutes before they picked up. Then they gave me no clear definite answer as to whether or not I will ever get what I ordered. Also not one single answer to the multiple emails I have sent, just a generated response. Screw you lady would have been more appreciated. I had ordered cushions for outdoor furniture that will be used for additional seating, would have been used, but doesn't look like that will happen in time for our family to arrive. I will NEVER purchase a single item ever again from this company! This is a rip off. I will have to go pick up some from Lowe's last minute and spend twice as much money because Big Lots literally couldn't deliver! Furious and I have 100% confidence that they will be out of business in a few years because everyone I speak to concurs that their service is sub par at best.

I don’t know which is worst their product or their customer service. I had two patio sets delivered one is completely damaged and customer service is not taking their calls. One store said bring it in the store? Do not waste your money or your time. Tried through Facebook messenger too, forget it.

I Clicked on the advertisement that said buy online and pick up at store. I bought a bolero recliner online and the store in Pensacola would not honor my purchase. I was told I ordered on the wrong website. I left numerous messages with online customer service with not 1 reply. I went to the store with order number and they still would not honor my purchase. Big Lots is a rip off with poor products and terrible customer service. I finally got my recliner weeks later and it is damaged.