Big LotsReviews of biglots.com

I just want to tell you call the store before you purchase something online. I made a purchase for furniture that the store did not have , online stated that there was 2 in stock and once I paid for my order it got canceled and now I had to wait 7 days to get my money back in my account. Big Lots needs to update there system. This is inconvenience to have me wait a whole week to get my money back. Now I have go somewhere to get my furniture and missed out on a good deal fooling with this place.

I ordered new patio cushions. No doubt Big Lots has the best prices on replacement outdoor cushions. The only issue I had was delivery. The cushions came fast but whoever delivered it left the big boxes in my driveway, one was opened... no doorbell ring or notice they were even there. The last time they were delivered it was left on my porch not thrown in the drive way. That was crappy.

This Store is a rip off. It use to be a discount store, but now they are just ripping people off. I will never shop here again. one day you get something you like then when you go back they don't even have a price tag for it. Sad! Poor customer service. Last time I went there everything I wanted didn't have a price on it. that's when they pimp ya at the register. Ollie's is way better. the .99 cent store is way better. Something needs to be done asap or you're going down Big lots. Irving,TX. 183/MacArthur.

Prices are too high on the majority of furniture and home decorations and plant pots and yard decor. Dont think the quality is there to charge that kind of expensive pricing.

Bought a leather couch two years ago and time for another somewhere else! Good prices which I can understand now for quality . The stuffing is like teddy bear stuffing is the best way I can describe it. All sunk in on where we sit and don’t use often.

We had attempted to purchase 2 beds, neither of which were to satisfaction. The first was to be a full size but the computer would continually order a queen size. A manager finally had to figure out that it only came in a queen size. The second bed, when it finally arrived only included the box springs and mattress. When we ordered it, we spelled out this frame, headboard, this mattress, etc. We assumed it was correct. Big disappointment!

Purchased a couch and was very pleased with quality and price! Unfortunately it did not arrive at the Roseburg, Oregon store. Went back to get my refund of $399.99 and clerk processed. After 4 days of not seeing it returned to my checking, I used debit card, I called Big Lots and spoke with manager who told me it takes 7 to 10 days for the refund to hit my account! Not acceptable! They had no problem withdrawing funds immediately when I paid in advance! Will never purchase anything again with debit card at Big Lots! I have experienced other returns and it it hits bank immediately! They need to change their process!

I have been eyeballing this particular couch set (Granger Dark Gray Motion Faux Leather Sofa). The price listed for the 3pc set has always been $1599. It was never a sale price. I have a receipt showing original price. Why there's suddenly a price hike in midst of the friends and family sale (7/13-7/14/19)? The new price is $1799. So by giving a 20% discount off this price not including tax, you think we're saving $200 or so? We're paying damn near the same price as if it was regularly sold at $1599. How is that saving us money when the price increased? I feel like it's a rip-off. How can this be explained away? If the furniture is so popular, why wait til now to hike up price? It's been $1599 since I've been price watching since April 2019. I'm sure that was the regular price before then. I also went to the local store the weekend before the friends and family sale and it was still $1599 then checked online. And for the Gemma bed set, how and why does the 6-drawer chest dresser ($499) costs more than the bed ($399)? From what the stores keep telling me, they can never keep this set in stock. The price hasn't increased. It remained the same as of today (7/13/19). I'm just confused