Big LotsReviews of biglots.com

Isn't it ironic that they expect us to "understand" that deliveries will be longer during these "unpresedented times" but will not allow customers the same courtesy for returns? I ordered three bamboo blinds, and unexpectedly had to leave the state to take care of my covid19 sick parents interim. The 30 days were up on the 15th of July. I was able to return home on the 21st, and immediately upon opening the package realized that the blinds were not what I thought they would be. I called them today the 22nd to arrange for a return and explain my delay and the reason for it.. after speaking with cust. serv I was told the best they can do is credit me 15%off each item, a total of $13. Xtremely insulting!! So now I'm stuck with these blinds I will never be able to use and all my little saved money out the window. Would this have taken place before CV19 I would understand the rigid return policy. These days however, when so many companies, and even we as individuals go out of our way to be flexible with one another, it's especially heartless. There are so many other reputable options these days, save yourself the disappointment and spend your money elsewhere! I'll never purchase here again and will be sure to share my experience with everyone I know.

we were there today spent $170 cashier had forgotten to give us a bag we had stayed in the parking lot at least 10 minutes on an important phone call you would think the cashier would have came out and said I forgot to give you your bag when got home and realized call Big Lots expected somewhat of an apology since we had to drive back up there no apology no big deal not very good customer service

They do not even rate one star. They are dishonest, sell damaged goods to people that have to be picked up, I opened my tv stand, it was damaged and they refused to pick it up. I will never spend one penny in their store again!

When I went in to purchase my sofa I was told 2 weeks to receive it in the store! It has been over a month. I paid in full and it was not a Cheap item. I am still deciding if I want to cancel my purchase. They told me it would cost me $5 to cancel. Beyond irritated. I could have had a new couch already from a different store.

Just moved into a new apartment and needed furniture so I ordered a couch and ottoman 2 weeks ago. They told me it takes about a week for the shipment to come in. Well I called today and they told me its going to be a month from now before I expect my furniture. So instead of 1 week it turned into 6 weeks... Why did they lie? if I knew it was going to take this long I would’ve never ordered and I’m out $100 because they won’t refund my deposit. What a joke. My family will never shop at Big Lots again.

Purchased a chair in august 2019 and the structure in the seat broke. Reading the terms and conditions we discovered that once that item is in your possession ABSOLUTELY NOTHING is covered under the warrenty. The warrwnty is bogus. DO NOT BUY THE WARRANTY.

I will never spend money at Big Lots again. I bought a sectional couch in June 2019, majority of the cushions started freying and coming apart after only a few months of having it, but I get wear and tear but this is a little ridiculous. Anyway, I have never been late on a payment and pay 3 times the minimum every month. After I made my June payment, I only had $179.00 to pay it off. My July bill they tacked on $250 interest because the promotional no interest deal was up after 1 year. I called customer service to see if they would work with me seeing how I would have paid it off this month and asked if they would be willing to cut the interest amount by half and would have made a payment right then. They wouldn't even consider it. They wouldn't even take .01 off to work with me. I will never spend another dollar at that store. The fact that they wouldn't even try to compromise to keep a good customer happy shows they don't care about keeping good customers. With so many retail stores going out of business right now you would think they would at least try to work with a customer to keep them coming back.

NEVER BUY THERE PROTECTION PLAN I WOULD GIVE 0 STAR IF THERE IS AN OPTION, THESE GUYS SELL PROTECTION PLANS SAYING IT WILL COVER ALL THE ACCIDENTAL ISSUES, BUT NOW WHEN I FILED A CLAIM THEY TELLING TEAR IS NOT COVERED IN PLAN. THEY EVEN CLOSED THE CLAIM WITHOUT ANY COMMUNICATION AND NOW WHEN I TRY TO REOPEN THEY TELL YOU CAN'T FILE SAME ISSUE AGAIN. DO YOURSELF A FAVOUR BUY FROM SOME OTHER PLACE.