Big LotsReviews of biglots.com

James Ellis We are senior citizens that 15 months ago purchased the Granger grey recliner sofa and the loveseat. 3 months ago the springs on the center and left cushions broke . The sofa now feels as if you are seating on a wooden bench. Called the store manager and corporate office both said were SOOL:Sit out of luck. Because warranty of one year had passed and we should have purchased Big Lots extended warranty. I asked how can you sell furniture that falls apart shortly after one year and require customers to pay additional money for protection and warranty. Big Lots should be ashamed for selling such trash and more ashamed for not standing behind the product. TRASH TGBTG

I ordered this item on line on nov.29 at issaquah website,there are 4 available,few hrs. After I place my order I received an email that my order are getting prepared for pickup the next day,so asked my family to just stay and wait till I pick up my order so I don’t have mail it to them. I ordered this item for them to take to California.Intead of driving back to calif that night ,they decided to stay so they can bring the item I ordered .The next morning .I received an email saying that my order has canceled because they were out of item I ordered ,I’m very disappointed and embarrassed to my family,they’re so mad at me and just left without goodbye and never talk to ever since they left,because of big lots mistake our families relationship are breaking apart. If you just update your website that if you really didn’t have those available none of this should not happen

8570 BLUE DIAMOND RD LAS VEGAS NV . THIS GUY AT THIS LOCATION NAME MIKE SUPPOSED TO BE THE MANAGER. MESSED UP MY ENTIRE ORDER. HE SENT MY ORDER TO CALIFORNIA. I HAD TO CALL CORPORATE OFFICE OVER 10 TIMES, I TALKED TO A COUPLE WHICH WAS REALLY NICE BUT NOT THAT HELPFUL. WHICH I HAD TO ORDER THE SAME FURNITURE FROM A DIFFERENT LOCATION PAY MORE LIKE $300 MORE. WHICH THE OTHER FURNITURE WAS CANCEL WHICH THEY KEPT PARTIAL OF THE MONEY. GOING THROUGH HELL TRYING TO GET MY MONEY BACK. CLAIM # 201120- 001075 NOW I WAS SENT BACK TO MIKE THAT ASSURE ME IF I DIDN'T STEAL THE FURNITURE HE WILL REFUND ME MY MONEY. SO HE MADE A CALL TO MAKE SURE THE FURNITURE WAS THERE. WHILE I WAIT LOOKING AT HIM MAKE PHONE CALL. NOW THIS IS FULL-BLOWN RACIST. I'M NOT DONE THIS NEED TO STOP AND LET'S START WITH BIG LOTs. I GIVE THEM (0) WHY SHOP HERE IF THEY ARE ALLOWING PEOPLE LIKE THIS TO WORK FOR THEM. I TOLD EACH REP, I SPOKEN WITH I JUST HAD A BRAIN ANEURYSM. WHICH I BEEN ON THE PHONE DAYS AND HOURS TRYING TO FIX THIS

I had their old card - never got anything from it at all. Have their new one now, but won't be shopping there. Their customer service can't even return a letter I wrote them with my old card so they could find out why I never received anything from it. The least they could have done was written a note saying "Sorry" back or something - they could care less. I think from September 23, 2020 they could have responded with something, but nope

The rewards program needs to come to an end , the managers harass employees to get people to sign up for rewards cards and if we don't get a lot they basically make us feel less and like "we're not trying" so the whole thing needs to stop. I understand why people quit and never come in to that job and when closing the store it makes not sense for there to be only two people closing .

I bought a sofa and love seat in February of 2019 and bought the 3 year warranty. I put in a claim because the board that goes across the front of the sofa came away from the side of the couch when my daughter sat down on it as is the intended use for a couch. My claim was denied and after talking to them just now I am told itn was denied because it was not an accident nobody ever tols me it was an accident insurance warranty. This is a load of crap. If someone accidental dropped something on it and it broke it would be covered. Who accidentallydrops something big enough on their furniture to break the board????. If you buy furniture from big lots don't waste your money buying the warranty because more than likely they will not cover the problem unless it's a rip, tear, burn mark or nail polish on the cushions. I believe this is just a rip off to get more money from you. I have bought other furniture from big lots with no problems but I will never buy from them again and I will be telling all my friends not to also

big lot store in greeley,co. not a very good place to shop when a female employee their likes to flirt with shoppers

I worked there for about 2 months and it was definetely the worst experience I ever had. Worked as a stock associate in Winter Garden FL. The other associates were either extremely rude or didn't seem to care and management didn't care either. This is what the american work force is like these days. I quit after 2 months. The lead stock associate said that there is no talking on the cell phones during the shift and yet SHE was talking on the phone to someone during the shift! There's a contradiction in company policy and she should be reprimanded for this. Won't mention any names but she sure knows who she is! This place is the worst!