Big LotsReviews of biglots.com

If I could give this less than one star, I would. I dont have problems with items I purchase at Big Lots, even though you would think some of them would be a bit cheaper for the kind of store it is. My issue is with the cashier, who is perpetually negative with angry comments. I think he really doesnt want to be there, and it shows big time. He should not be working in customer service any where! After shopping there for years, I am tired, and giving it up. This was very upsetting, and made me angry as well. That should never happen, and should not have happened. If I have the misfortune of dealing with angry people, it should not be at the store I shop at. I am the customer, and deserve better. if this is what passes for customer service, they are a Big Time Fail. They need to do a major overhaul and take a serious look at who they hire. There are better stores out there, with people who are kind and helpful. I plan on shopping at those. Never going to Big Lots again.

02/26/2021 - Still getting the runaround from Big Lots and Ryder Last Mile. I cannot get anyone to call me and communicate. I emailed Ryder Last Mile and left them (2) voice mails. As for Big Lots: I am getting the run around from them as well. I keep getting transferred to Customer Care, Claims, Escalations, Support Center, Omni, Tier 2, Supervisor Line and I can N O T get ANYONE ON the phone to HELP ME!!!!!!!!!!!! 02/23/2021 - Purchased a sectional online through Big Lots. Ryder Last Mile tried to deliver. Could not get it upstairs and ended up causing extensive damage to our home (walls, ceiling, railings, doors, door trim and hardwood floor). Reported immediately. Big Lots asked for pics (sent 40). Big Lots pushed us off to Ryder. Called Ryder and they will NOT return phone calls. Called Big Lots Customer Care and they transferred me to their Claim Department. I left v/m and emailed the 40 pics to them. They will not call me or email me back. Emailed Big Lots again - no response. Called Big Lots Customer Care and they transferred me to the Support Center where I am on hold now of 25 minutes and counting. NOTHING is getting done. Spoke with Terry at Customer Care/Big Lots and he said "someone" will call me when they have information........so unprofessional and unacceptable.

I found a table and chairs I like however they don’t have it in stock and won’t sell the floor model because it would make their floor look empty their suggestion is to just come back on Wednesday’s to see if it’s in.. so this makes week number 5 and still no table and chairs and was told they don’t know!! So basically you can look at our stuff but can’t buy it...HORRIBLE marketing..

NEVER get a Big Lots credit card. They will steal money from you, lie and say they are transferring payments, make you have a late payment if you pay early, make you purposely miss your promotional deadline to get more money from you, and also have TERRIBLE customer service on the phone. They punish good paying customers. It’s a Trap so I highly recommend against it.

I bought a dbl recliner back in June. 25 days later the foot rest had springs to pop loose, the left side started to rub wood to wood, and the wood under the seat poked up. I called the store and was told I had 5 days. My receipts were lost. My fault. I called the store soooo many times and had to deal with the manager who is terrible. I was told I had to call the 866 #. That experience was draining, aggravating, and mostly pointless.We are w weeks behind is all I heard for months. I was given the wrong info from the store which made me have to wait even longer. I was told not to worry that the district manager would see my wait and refund my money. I finally was able to talk to him and after almost 2 weeks of waiting for him to deal with others and family problems I was told I could return it but with a 20% restocking fee and without the price of the warranty!!! Today I returned it and received $654. I was owed $723.98. I put 72.40 down. It took me months to pay this off because I am on a fixed income. Not including having to pay to have it moved twice. I am BEYOND MAD that I could take a gift card for the full amount only to be spent on more garbage with them, but I get shorted out of my money for a 3 year warranty on some trash that I no longer own!!! Monday I will be headed to the courthouse to file a small claims lawsuit again this company!! How are they still in business treating customers this way??!! I WILL NEVER SHOP WITH BIG LOTS AGAIN AND WILL FORWARN EVERYONE I KNOW ABOUT MANAGEMENT AT THE GADSDEN STORE AND THIS WARRANTY WHICH THEY SEEM TO KEEP OR DON'T HONOR!!!!

DO NOT BUY FURNITURE OR THE WARRANTY!! THEY WILL NOT HONOR IT! The store manager will ridicule and attempt to embarrass you.

I would like to file a formal complaint on Big Lots employee, Jacob, a Furniture Lead, at store #4672 in Tacoma, WA. On 1/16/21, I purchased several items at the store. Upon returning home, I looked closer at the receipt and noticed that I was charged the wrong amount for 2 items that were on clearance. I was charged $3 each, when it should have been $1.50. I returned the next day and the cashier stated that the wrong barcode was scanned and issued me a refund. However, upon returning home again, I realized the amount was incorrect AGAIN. I returned back to the store a 3rd TIME and then spoke to Jacob. I broke down the math with him, however, even though he acknowledged that I was still being overcharged, he said he could NOT do anything because their register system would not allow it since a coupon was used (Big Lots Rewards member). I was INCENSED. He CONFIRMS to me that I was overcharged (and due to cashier error), yet would NOT refund the money I was overcharged and owed. I could NOT believe what I was hearing. The amount owed back to me is negligible and will not make a difference in my life, but it's the principle of the matter. I was overcharged and also physically made 2 MORE TRIPS back to the store to try to resolve this issue, yet Jacob, a supposed "manager," said there was nothing he could do. Unbelievable. I then asked for his name to contact his superiors, but he told me he could not tell me his name due to store policy, which is ridiculous since he had a name badge on. Is this the type of customer service Big Lots employs in their stores? I have been a loyal customer for over a decade (and in multiple states), but I will definitely will have to rethink that after this experience of basically having money stolen from me by your company.

I ordered a mattress and box springs to be delivered. It’s been 3 days now that I have had to sit at home and wait. You call and get wrong information. I’m hoping the delivery person will be polite. Don’t take your bed apart until they arrive or you won’t have a bed!!!