Big LotsReviews of biglots.com

HORRIBLE CUSTOMER SERVICE! I ordered a mattress 2 weeks ago, cancelled it the next day (for personal reasons), been trying to get my refund ever since. Called 3 times now, every time I get an actual person they assure me I will get my money back and still nothing!! Every time I call, on hold a minimum of 30 minutes only to be transferred again and again!! I cannot BELEIVE they run a business like this!!

I am a senior citizen and finally bought a new living room set from big lots and the couch made by Broyhill is sinking in on the arms and cushions. I am the only one sitting on the furniture because I am never home and with covid not many visitors. I think they should replace both Love seat and couch! I don't have anyone to take the couches back and pick up new ones!!

Horrible everything! No one takes responsibility for their mess up. I ordered a patio set ORD 1931149993 on 4/24. I received it on 5/2, it was supposed to be a 6 piece wick chair set. 2 chairs 1 bench. I received nothing but pieces!! No screws, no legs, just pieces a day before my event. I called them you can’t understand that first person you speak with, asked to be transferred the next person say well I’ll contact the store and call you back, never get a call back!!!! Have to wait on another 30 minute hold just for her to say none of the incity stores have the set and just to process a refund. I will never Order from Here Again. I know my one may not make a difference but I can assure you I won’t be back. If I could have given no stars I would have.

How can a store chain put a week long sale on an item and have it sold out by 1030am the 2nd day? A gimmic to get you into their store. No way to raincheck or order it. Oh 1available 44 miles away. nope not falling for it If your going to put something on a week long sale , make bloody sure you have more than 3 in stock . Big lots, big fail

I have had to spend hours on the phone with FedEx because Big Lots did not put my apartment number on any of the 7 boxes I received from them. I didn’t not receive 4 of the boxes because the FedEx driver marked them as delivered even though they didn’t have an apartment number. Apparently he delivered one to some random apartment and who knows where the others went. The only reason I got the other 3 boxes is because there was a different FedEx delivery person for those packages who actually called me to get my apartment number. I called Big Lots to reship the missing items which they did but once again they did not put the apartment number on the shipping information to FedEx and lucky me had the same FedEx delivery person who didn’t deliver them to my apartment yet marked the packages as delivered. If you live in an apartment and like spending a lot of time on the phone with FedEx and Big Lots customer service trying to figure out where your packages are and getting them reshipped again without your apartment number on them so you can keep repeating the cycle, then by all means order from Big Lots. But if you prefer to actually get your packages and not waste hours on the phone with customer service, then I would order from somewhere else.

If I could give them a Negative 5, I would. I ordered a sectional online from Big Lots on Feb. 7 2021. They told me it would take 4-6 weeks to receive the order. After the wait, it was finally delivered via their delivery service, Ryder Last Mile. We had to take off work for the delivery to meet their delivery requirements. When it arrived, before they pulled it off the truck they told us that the furniture was broken. We did not accept the delivery, obviously. They did not put in the request for another delivery with a new item until March 19, 2021. You would think that due to our order date and their mistake that we would be put at the top of the list for another sectional, right? Wrong! Apparently we were put at the end of the list and told that they "could not expedite the order" and would take another 4-6 weeks. They did however, give a discount for 'our trouble'. After several more calls and much more waiting they finally got the sectional to the delivery team. Their delivery team, Ryder Last Mile is an absolute travesty. They are impossible to get in touch with, as they leave you on hold for extended periods of time and hang up randomly. After DAYS (literal days) of trying and multiple voicemails, I FINALLY got someone to pick up the phone. They tell me that they were Headquarters and had no information for me, because my item was at a warehouse and I should try to call them. No other info and were not friendly about it. I called the warehouse that headquarters told me my item was located and they told me that someone misinformed me, because they not only did not have my item, but didn't even deliver to my state any longer, so it must be somewhere else. The best they could do was send an email but would likely be a week or so before anyone could give me any information. I never did get any information from Ryder about where the item was. On April 16, 2021 (more than 2 months from ordering) Ryder FINALLY got in touch with me to let me know, that ONCE AGAIN - MY ITEM WAS BROKEN AND RIPPED. So either Big Lots' furniture is extremely cheaply and poorly made, or their delivery team has no clue how to transport furniture. Each time the furniture was discovered to be broken, Ryder always pointed the finger blaming Big Lots for their package of the furniture. At this point, I don't know who's fault it is, and I don't care. Big Lots & Ryder Last Mile has lost a customer for good. I will not be doing any business with them in the future and if anyone asks I will inform them of the horrible experience I had. The only good thing Big Lots did was refund my order, after waiting for 2 months for my order and receiving (in the end) nothing at all. The pitiful communication from both businesses and fact that you just may never receive your order unless it's broken is why I will never be back. Absolutely & Thoroughly Horrible.

Here is my experience in sequential order: 1 - saw a curtain panel in my local store that I wanted but needed 4. Store only had 1 - ok no problem. Asked the manager if the store could order the additional 3 for me and I pick it up at the store - was told no, I had to order it myself. 2- ordered 4 online - received order but 1 panel was damaged 3- drove half an hour to another store because the website indicated the store had 1 in stock. Upon arrival at the store the panel was not in stock. 4- called another store, and the employee assured me the panel was in stock and even had an associate check the rack. After driving 1 hour to that location, the panel was not in stock. I was told the associate was mistaken when he told the employee it was on the shelf. My hope with going to both stores was to exchange the damaged panel for a new one without having to go through online ordering and shipping AGAIN. 5-had to go back to online customer service who told me a replacement would be shipped out within 24-48 hours. After 4-5 days I called again to inquire about shipment only to be told the item had not yet been shipped due to a backlog over Easter holiday weekend. 6- 1 week later still had not received curtain. Called customer service only to be told the item is no longer in stock, and all they could do is offer me a refund. While I appreciate the refund, I am sorely disappointed in Big Lots. The in-store and online experiences have convinced me that this was my first and last time shopping at Big Lots

Order #: ORD1884166136 Manage Your Order Order Date: March 29, 2021 We show that your order ORD1884166136 arriving Between Fri, 04/02 - Mon, 04/05. Please expect your order to be delivered on April 9th, 2021. Unfortunately, we show that your order has already processed and shipped out. The Scheduled delivery: Monday, April 12, 2021 So as you can see I have 3 different delivery dates and every time I contact someone always get a smart response all I want at this point is my refund and I’m done with this place