Big LotsReviews of biglots.com

I ordered a sectional sofa. Big Lots charged me twice. I called customer service and was told that my money would be returned to my account in 3-4 business days. It never happened and I am still waiting. I will never order from them again. A lot of apologizing but no resolve.

Purchased a Broyhill couch with a extended warranty through big lots. I was informed by the manager of the store where I purchased the warranty that would cover everything if the dog tore the cushion if I spilled something on it anything. Well not even six months after I purchased this couch the fabric started to peel really bad, so I called about this extended warranty and was told pilling was not covered. I strongly suggest that big lots schools their employees and this warranty that they are pushing and selling and lying about. I was told this was the best warranty ever it covers anything, anything that happens to my couch in the next three years will be covered this was an extra ordinary warranty all I can say is it’s a BS warranty. RunRun run run from big lots and Broyhill the quality is awful.

So incredibly disappointed with the customer service provided by Big Lots. Ordered a couch online and waited WEEKS for it. When I tried to use the tracking number, it was invalid. Called customer service and they said it was lost in a warehouse and it would be handled in a few days and that I would get a call back. Never did. Called again, the case had not even been investigated. Asked for a refund and was told it would hit my bank within 3-5 days... never did. Called back again and the refund had not been processed. This is after multiple attempts to contact customer service and being hung up on.

Big Lots is Big Joke! So disappointed. No wonder the company had a 2.3 rating out of 5. That is a failing grade ! Today I had that experience. A company should not advertise a big Memorial Day Weekend sale if you don’t have the product. That is false advertising. I was told it was the nature of their business when I purchased an item online and was later told it was not available anywhere in the US. Are you kidding me ? Even after this they still have the item advertised with availability at locations that do not have inventory which will disappoint other customers as well. Stay away from this retailer; they don’t value your business.

If I could leave 0 Stars, I would. Completely awful customer service, inept delivery contractors. Worst purchase experience of my life. I ordered a sofa online April 13. That sofa was available to be delivered to me on May 7. THe delivery company (Ryder) contacted us for a date. When we left a message, they did not call us back. I had to call customer service to get a call back. They finally confirmed delivery for 5/14 but did not show up. When I called Big Lots, they didn't have any understanding of what had happened. They told me I needed to contact Ryder and straighten it out myself. I spoke with someone again on 5/15 who told me the same. So, on 5/17 I contacted Ryder. They didn't know what had happened. One person stopped communicating with me. I was on hold for hours. I have wasted no less than 20 hours of working time on this order. I sent two emails with no response. Ryder told me the furniture is lost. However Big Lots told me the furniture is not lost. Today, Ryder had Big Lots call to tell me that indeed the furniture is lost and it would be another 2-4 weeks before I receive a couch. How does one lose a sofa? It was clearly there, or they would not have scheduled a delivery. I have been disconnected or sent to voicemail multiple times. Furthermore, I have been CHARGED for the item I do not have.

I am a customer who was in the store overheard another customer being childish inmature selfish. Who didn't appreciate customer assistance from the store associate. The customer was unhappy only because the associate was helping her out water in the basket. I feel she refused help because the childish customer wanted to take more than what she actually paid for.

They have the worst app ever it is plagued with ads you can't even concentrate the product that you want to buy or order online make you make a lot of mistakes when ordering and makes you waste a lot of time that makes me not want to buy from Big lots they should change their app and clean it up why their CEO or who is in charge will let someone you develop a app like this for their company for it limits and takes time out of people daily lives when some people don't have all that time to wait and see commercials

I ordered a welcome sign with cute little puppies in them April 13th, it is now May 5th and I still haven't received my item but FedEx marked it as delivered. I called biglots several times and nobody will help me or give me a refund. They told me they would send out an replacement item two weeks ago and still nothing so I called 1 866 244 5687 but they keep hanging up on me when they transfer me. I've asked for a supervisor several times but again I get disconnected. " ONLINE BUYERS BEWARE." DO NOT ORDER ANYTHING FROM BIG LOTS ONLINE. THEY WILL SCREW YOU AROUND AND KEEP YOUR MONEY. THE CUSTOMER SERVICE SUCKS! I WILL NEVER ORDER FROM THEM AGAIN. BIGLOTS YOU SUCK!