Big LotsReviews of biglots.com

I visited Big Lot's like I normally do,before I entered the store there was a family of ten or more people that entered as well. I went my way and proceeded to walk down each aisle and pick up the household things I normally buy,I noticed on several aisles a store employee kept following me,when she noticed I noticed her following me she then asked? "Do you need help? My response was No! I have never been followed around any store. My shopping experience was ruined then when I asked the African American cashier to call a manager she did and then the young lady that was following me came and said, She was the manager. I will NEVER SHOP AT THIS BIG LOT'S AGAIN. EMPLOYEES NEED TO BE TRAINED PROPERLY ON HOW TO DEAL WITH CUSTOMERS. LAST BUT NOT LEAST ALL BLACK PEOPLE DO NOT STEAL SOME OF US ACTUALLY WORK AND ARE PRODUCTIVE CITIZENS. I KNOW BECAUSE I AM ONE OF THEM. WILL BE EMAILING CORPORATE ABOUT THIS INCIDENT.

BEWARE BEWARE BEWARE. I shopped at Biglots for years until I decided to get there credit card, now mind you all this was before Covid. After about a year no missed payment, always on time, ect well everytime I went in the store I always had an issue with purchases, they never honored sales prices, I too have seen several items sitting in the isles that they say is not forsake, and so on. Well as everyone on earth was some how unfortunately affected by Covid as was I, but once again NEVER MISSED A PAYMENT. They decided to start checking my credit weekly which drops your credit everytime, so then they decrease my limit, and say to many inquires like really it's you stupid. I have not applied for anything so I know for a fact it's them. Please be aware who you buy from, and NEVER get the card.

Literally zero stars! Bought a couch from there and we are not happy customers! We removed the cushions after sitting on the couch and a candy wrapper popped out where the back pillows are… to our surprise there was a whole lot of nasty, dirty chocolate Reese’s wrappers and crumbs . Not shopping there again! Nasty!

I ordered a dust buster hand vac from the St. Andrews location for same day delivery. It was to arrive between 3:00-5:00 PM. Uber brought a huge box that was a $300.00 umbrella. I refused it. By 5:30 still no hand vacuum, but my account was charged. I called the store and spoke to a Chris who put me on hold and finally came back and put all the blame on the uber lady. I told him to credit my debit card and I will never buy another thing from them. He said that would be fine and goodbye. He never apologized or acted like he could care less. I have done a lot of business with the West Columbia location and never had a problem, but they did not have the hand vac in stock. St. Andrews needs to give a class on customer service to Chris. Very rude!!!

We bought a couch from Big Lots and within a month of just normal use a piece of wood from the frame started to protrude out of the fabric on the backside of the couch. We had bought the warranty and called the number given with the pamphlet to exercise said warranty. They warranty dept kept giving us the runaround for a month or more. Each time we would call they would say they had to register or warranty and call back in two weeks after taking our info. Then another told us a gift card would be sent to us for the amount of the couch. After several times of being mislead by calling about the warranty we called the store and they allowed us to bring it up there to get our money back. What a terrible process.

Garbage customer service. They sent me the wrong box spring for my mattress. I call them. They say..oh..im sorry we will send you a new one..this from a man pretending to be a woman named Amy. I wait weeks...i call back...get some guy named Kevin....this is after 20 mins of explaining to people in India that they cant help me and I need a manager....so Kevin tells me he cant find it ....hold on...i wait for almost an hour on the phone...he still has no clue...says he will email and call me tomorrow morning. Tomorrow morning comes no call or email. I wait a few more weeks...call...get through to someone who speaks English finally and I get the deep man voice of Amy again.i explained how long its been and how i have never recieved confirmation of the re order of the product I actually ordered. She or He proceeds to throw a fit..yelling at me and eventually hanging up. At this point all I was demanding was proof that it had been ordered again. About 30 mins later I get this bogus typed up confirmation from them saying that they ordered it on 4/28. I should get confirmation from a third party that it will be delivered by 5/25. Ok great so I wait ...and wait ...and wait...and its now July...nothing. No call. No emails...just F...U...to me and any other customers. I like the products that I purchaced as far as quality and usefulness...but you're better off buying it from a shady guy on the street selling them from the back of a truck. It would be the same experience as Big Lots customer service. Cold....Shady...Lying....and straight up Dishonest company that will lie right to you after you have spent thousands of dollars on thier furniture. I hope this helps someone stay away from this terrible company.

I need potting soil and saw a big bag on the floor. The guy told me it was not for sale. Why is it in the middle of the store on the floor. Is that normal? It should not be on the floor if it is not buyable.

been going to the store and also checking online for s specific patio set to become available. The website continually saying not available until this week and then it showed 4 available. went to store to purchase and they had none and never had. store personnel says no one keeps up with website yet someone had to change it from none available to 4. very disappointing