Big LotsReviews of biglots.com

Awful staff. One even said he would gladly be elsewhere. Pruced are the same as everyone else. Meh

Now, this is an Online order review not an in store review. I love going into Big Lots and shopping it's always been a great experience for me. However, this time I decided to buy my daughter a bed in a bag set it was pretty reasonable. But as the day went on I kept thinking it's too childish for her (she's 12). It looked like an 8 yr old bed set. So I tried to cancel it and order another one and My word the hoops I had to jump through to TRY to cancel it was downright ridiculous. I had to wait for different departments to email me back. One told me I had to call the local store to cancel it and the store number they was across the country from me. All if it was a stall tactic just to say " Oh it's shipped already it can not be canceled." So now when it comes in today I have to take it to my local store, which I don't drive. I already purchased another one for her and she received that set before that one. I guess I'll stick to in store purchases at Big Lots.

In person the stores are OK for non-food items. As long as you inspect what you buy and make sure it is not damaged or stained, you can find some decent bargains. I have gotten decent headsets and charger cords from there, for example. For food items: buyer beware. Keep an eye out for items past their sell by dates. They don't always get pulled from shelves when out of date! Do not bother with the online store. I tried to order some non-perishable groceries. They took almost two days to ready the shipment despite my selecting "next day" and ordering early enough for them to have plenty of time to set the order up. From there, only two items out of an order containing around 20 items were ever delivered. Five items were cancelled due to being out of stock. The rest were prepared by the store but never delivered. Almost a week later they were cancelled as well. And yes, I was still charged a delivery fee for this.

Went to big lots yesterday for a soda, was screamed at rudely From behind by worker while on the phone telling me to leave my bag at the front door. I’ve come there a few times in the last few days and have never been told this, and surely not rudely. I carry a weapon, I also keep a travel safe/gun safe in my bag. I’m not comfortable leaving my bag. I tell her I’m just going to get a soda from the front and walk away. I wait for check out, someone is in front of me, they check out and as they are ending there process I am invited to come to the register of the same rude representative. I ignore and wait for the customer in front of me to finish. She was very polite. She scanned my big lots card and finished my purchase. Beside her was the rude representative. I tell her she was rude in her approach. Her response was along the lines of whatever/ok. I will not return to this location. Not worth the hassle. However I do like the store but I’ll take that loss.

Big lots is overpriced on most of their things I brought a lot of love seat and sofa and a recliner all overpriced when I should have just shopped at either Walmart or discount store in my area never will I ever shop at Big lots very unsatisfied

No matter what I do I can't get them to fix my account. I get emails with 20% off coupons and they are either an old account number that I haven't had a card for years or I go to my account and it says there's no coupon available. I've been trying to get this resolved for about 2 years now and still cannot get it done. We shop there every week, even the cashiers can't figure it out. I just tried sending a message via their website, I filled out the form and entered my comments, verified that I am a human and when I hit send I get a "forbidden" message. On two different browsers. I am about to cancel my membership and shop elsewhere, so frustrating!

The customer service is terrible at the McKinney, TX store. I called the store and the guy they transferred me to was no help and he didn't try to assist.

I am a big fan of Big lot but since I moved to Melbourne Florida I’m so disappointed about the local store not appealing at all the furniture is set to the side wall like it is the Salvation Army store ! I have bought a lot visiting brother in Deltona but this location here I don know about it ! I asked one of the employee for a patio access table and it seems like I was in her way of changing the weekly sales ad! She concluded easily saying you need to shop on line ! Even with my new location rebate of 25% off I did not feel like spending! Good luck with this location in the middle Of nowhere !