Big LotsReviews of biglots.com

Well, I never got the furniture, The last conversation was full of promises, never contacted again, I filed a dispute with my credit card company and they are working to get my money back. Went to a local furniture company and bought couch, chair and a half, an ottman and the rug in the display. Was treated so nice, we became friends with the mgr.,She followed us to our car just talking and laughing with us. Furniture was delivered yesterday exactly when promised, delivery men were so friendly, enjoyed meeting them. They placed the furniture right where I wanted it and left with smiles on their faces and a friendly goodbye. I paid a little more for this furniture but it was worth it just for being treated like an important customer to them. I am sure Chase will be able to get my money, they were very understanding and were surprised that a company would conduct business in such an uncaring way. I told the woman at Big Lots she should get another job somewhere else. She was such a nice person but she was not able to do anything for me. I would be ashamed to work in a store like Big Lots who cares so little about their customers.

Fire the entire rude, obnoxious, and less than useless Management team. If you won't do that, then close the store to make space for a store with a much better shopping experience. Manager Adam G. is just plain nuts and has sworn at me many times. He said the Management Team has his back and will stand up for him. You should have fired him and many other Managers in Coldwater, Michigan many years ago. No wonder Big Lots stock price has dropped down so low now. The stock is still a horrible buy even at $1 a share with people like Adam G. and some other useless Managers embedded into the fabric of stores like Coldwater, Michigan.

The worse Customer Service I ever dealt with!!!!! I spent 1hour on Hold, finally a foreign person came on the line, could not understand them. Than they stated the item was shipped, I order it 1 hour before , I was on hold for a hour. So there is no way it was shipped. Than he put me on hold for another 20 minutes. When he came back he said he Put a request in to canceled Could not guarantee it would happen . I asked them to send me a email stated that, he stated he could not . I will NEVER go into a Big Lots our shop on line.

I always go to this store I placed an order on line waited all day and I was sick called them up finally got somebody after half an hour said it’s on its way then someone called to reassure it’s coming 3 hrs past called again and they tell me unfortunately they couldn’t deliver but on Monday then transferred me again I wanted my refund spoke to manage she said money not taken out yet but yet it is taken out of my bank account transferred me again waited 30 mins and again finally someone answered me and made a case number then transferred me again waited for 45 mins no one pick up this company is inconsiderate unprofessional they were so non chalant about me waiting from 8 am to 6 pm no calls nothing I will never shop again and hope they return my money !!!!

Have been dealing with a person "Jennifer S. | Sr Claim Examiner" about issue with two (2) Lane recliners. Worst experience I have ever had at any retail outlet. Explained to her how dangerous the recliners are and even provided photos to show. The recliners are very cheaply made and are dangerous. At any time, a plastic parts snaps resulting in person be dumped out of chair sideways. This Biglots rep does not care about customers. Just stopped responding to me with no reason. I have been very calm throughout the horrible experience and have email records and recording of conversation. I will not be doing future business with Biglots simply because of this person.

Survey link on receipt to enter drawing for $1000 giftcard would not ask questions in English. Called & got 866-219-5606 to call for the survey which I did on 3-19-22 at about 9:30am. A man with a bad accent asked for my name, address, phone, birthday & credit card number. I said you don't need all that to do a survey! I asked for a supervisor but none was available. I wonder what he would have done if I had given him all of that personal info?

I was followed by a cashier for no good reason as if I was a thief. I called the manager when I got home and she acted like a teenager on the phone saying "hello, hello?" as if mocking me. I told her what happened and she said she would talk to him and see what really happened. (now I'm a thief and liar) I called the corporate number and received a Ref # and was told district manager would look into it and call me back within 24-48 hours. She did not. I called back and entered the ref # and it just said it was closed and there was no further information. Obviously even their customer service is a joke. This could have been resolved at any point easily by one of three people, but they felt like being unprofessional and childlike about this.

DO NOT BUY ANYTHING FROM THIS JOKE OF A COMPANY. They charged a friend of mine 150+ dollars for shipping on a couch that she’s been waiting a long time for. She took off work so she can be there for when it would be delivered but They canceled her order without her knowledge and now she has to wait even longer for her couch to come in. When she was trying to find out what was going on all they said was there’s NotHiNg We CaN dO. Take you’re money somewhere else because this business will rob you. I would rather eat organic animal crackers than do business with this company.