Big LotsReviews of biglots.com

I’m a Big Lots customer for more than 20 years and also Big Lots credit card holder. Today 6/27/2022 I went to store #5156 in Kissimmee, Florida to purchase some patio furniture and At the store I was informed that they did not have it on stock. From where I live is about a 32 mile drive one way and 64 miles round trip. I told my wife oh well let’s get something’s so we purchase cookies , chips and some women nail accessories. We got home and to my surprise the Archway soft Oatmeal Raisin Cookies were expired. I called the store promptly on to talk to the manager Melisa who was belligerent. I decided to call the corporate office and report the experience at (866)244-6803 which was a waste of time over an hour on the phone and no one picks up the telephone. I called their corporate office at (614)278-6800 which is just another number to transfer you to the telephone no one answers (866)244-5687. Big Lots has no integrity and it is full of crooks. Stay away from them . I lost $3.29 and about 2 gallons of gasoline. Big Lots lost an old faithful customer.

First of all I ordered a couch & love seat from the griffin store. Paid for it & for delivery. Then after 5 hours get a call from a very unprofessional, rude, idiot lady from the griffin store saying the love seat is damaged & it’s beyond repair. So she is going to refund me my money back. That she thinks there is one in stockbridge, ga. But she can’t call or look on computer to look. Just keep saying do you want couch ir not I have stuff to do!!! I was trying to explain to my husband what was going on as she is screaming this!! She was just like I don’t know, I don’t know how it works, I don’t know what we have!! Do you want couch!!! The last nky reason I even gave this dumb girl & company my money is we had already gotten rid of our old couch & love seat because they said it was in stock & gonna be delivered & we needed something to sit on. Mainly my day gs, but damn it’s not worthy for my dogs either!!! She is incompetent. She said That I will have to go on web site & call to see if they have it.! Called stockbridge & yes they have it in stock, told them please hold & I will pay for it on line & have it delivered from the same guy that is going to deliver coach. Oh but you have to pay another delivery fee & the love seat is higher to be delivered. Well thank k, so I order & paid for it.the coach was delivered. Nice couch I really liked it. But the arm in the left side is broke me!!!!! Waited & waited from love seat to be delivered. Never heard anything from no one. Husband checked email & oh guess what it was canceled no reason!!! We waited for 4 hours & the idiot could not even let you know what is going n!! I will NEVER order anything from these incompetent 🥧 me at these big lit stores very rude & do not care about you or there jobs! Unprofessional & will tell you to go to hell in a nut shell. Never again! No wonder why they are called big lots…. trailer trash employees & discounted pieces of crap furniture, 2nds just like their employees. Need employees that care & try to help. Not just say I don’t know, you do it… & I don’t care!! Worst customer service & just pure idiot employees!!! 2 orders & they still couldn’t get it right!!

I have shopped at Big Lots for years, but I have noticed a practice that is pretty deceiving lately. We have gone through a few managers and it seemed to run pretty good. The regular stuff that is sold there all the time seems to have gone way up in price, and they can't blame it on the supply chain. I purchased 3 bags of Frito Lays scoops, that was at the end of the aisle where all the chips and other munchies are. It read 3 for $6. There was no mention on the sign, other than grab them while there's still some left. I got home and when I checked my receipt, I noticed that I was charged the full price for all 3 bags>> $4.49 a whack. I called the store and they told me it was just for the Lays potato chips, which was on the top shelf. I did notice 1 bag of chips while I was looking at the variety of things on each shelf. I think this is pretty low and it was not labeled like that. The girl at the checkout had told me it was just the Lays products, so I figured that the Frito scoops was part of that deal. They had other munchies on those shelves. I have noticed in the last year that some of their sales are mixed in with regular priced merchandise also. I have noticed also that I can get a lot of these munchies and some other their merchandise much cheaper at other stores. Their so called rewards program is a big ole rip off too, cause we have to buy a certain amount before we get any kind of discount. I'll be shopping elsewhere from now on. They can keep their higher priced items all to themselves.

Absolute worst company I have dealt with. Only delivered half my order so called delivery company who said I need to call store and store said to call customer service. After over two hours on phone they just keep transferring you to someone else. Don't buy from them.

Placed an order online and paid extra for same day delivery - item was never delivered, and when I finally got through to customer service (after being placed on hold for 90+ minutes), Big Lots said they were not responsible and could not refund me. Absolutely terrible customer service, avoid shopping here unless you want to just create more problems for yourself.

Just visited the Poway location, staff member, I think her name is Jerdy, was so annoyed when I asked for assistance with a product that was on the very top of the shelf which clearly has signs to ask a staff member for assistance for the products on the top of the shelf. She huffed and puffed like a little child for being “bothered” to do her job, I was so shocked that with her attitude to assist, that when she walked away unknowingly if she was going to assist, i climbed the shelf below and grabbed myself. Please hire people that want to do their job, as this individual is representing your company very poorly.

Bought the 10x12 autumn cove gazebo absolutely junk the wooded post are all starting to crack and customer service keeps bouncing me around like a basketball never again will I ever buy anything big from this store.

I visited the store in Escondido, CA today to return two items with my receipt for a total of $5.38. It was a bad experience from the beginning. The moment I walked into the store, there was no one was available at the front counter registers. As I approached the empty registers an employee seemingly came out of nowhere. During my return process, none of the credit card machines worked when I entered my debit card for the return, and both the employee and manager on duty gave me a hard time with my return. They offered me store credit because the machines didn't work and I refused that because I originally paid with my debit card. So, I asked if they could give me cash back and they refused with an attitude. Finally, after many failed attempts by me, my wife tried the card one last time by using the tap method instead of inserting it and it worked. My refund was processed and I left upset at the poor service that I experienced while I was there.