Big LotsReviews of biglots.com

I was under the impression of getting hired on at a new Big Lots in town. The hiring manager seemed nice and all in the interview, (after trying to wrap my head around their sketchy website that crashes every other time), the Manager was lazy, unorganized and was lacking some of the skills of being a manager, I was waiting for a background check for going on over a month. I have kept calling the manager for the background check as, and I quote "Whats your email, ill send it to you when I have a chance..." I gave the manager my email several times and even spelled it out, letter by letter, number by number and still no effort of sending it, and with no hesitation dropped the whole hiring situation like nothing, I was rejected all because their faulty career website and a lazy manager If possible I would put a 0/5 stars because Big Lots was a Big Waist of my time

The furniture counter person named Mary was very rude to me and my family! We were trying to purchase 2 childrens recliners. There were no signs made for the furniture stating they were display chairs so we took them to the front to pay for them. We were told to take them back to the furniture counter where Mary was to help us get the chairs that we could buy! When I approached her she was very rude talking to me about leasing. I was not sure as to what was going on at that moment because my husband was coming over and I thought he had already purchased the chairs. The lady who was helping us spoke very fast and was hard to understand, I heard from her to meet Mary and exchange the chairs. I was trying to explain to Mary that we had already purchased the chairs on our big lots card and she continued to be rude and argue with me instead of having customer service and explaining the situation, she continued with an attitude in front of other customers about leasing. First of all there should be signage on all the furniture to communicate to us customers what is displays! That would help these kindof misunderstanding situations from happening! It was very confusing! We had our children with us, one of them has special needs which is Autism and he didn't understand why we were having to go back in the store with the chairs we were getting for our kids,, he became very upset! We know our limit with him when it comes to shopping, un and out. We do not go out with him very often, but when we do we understand that we can't take very much time! We should have never had to go through that rucuss, they should have brought the chairs to the front instead of having us go back inside the store! We left the Everett Big Lots store not purchasing anything and we will never purchase anything from this store again! We have already purchased furniture from this store a few weeks ago, a king size bed and fireplace! These are big purchases for our family and we were planning on purchasing more! Big Lots in Everett we will never purchase from again! Mary who works at the furniture counter needs to get a different job and not work in customer service! She has disrespected our family and our hard earned money will go towards another furniture store!

Thanks Big Lots for cancelling my order. 2 days later. I ordered matching curtains and a matching room rug To go with the bedding set I bought from you. Well now I have a curtains and a rug but no bedding set because you guys canceled it 2 days later.

My wife and I purchase a recliner online. Paid for advertised $99.00 same day delivery. We were contacted by the delivery service and told there was a delay. Ok. Next day delivery was scheduled with delivery between 10 am and 2PM. So far so good. Recieved a text stating an additional delivery delay. My wife enquired about a refund of the $99.00 next day delivery fee and were told by delivery people that it was not a delivery fee, but a service fee. Wouldn't budge. Okay. Day 3, another text stating another delivery delay. We cancelled the order. Big Lot's needs to either update the online "next day delivery " to reflect a delivery service fee vice a next day delivery fee, or educate the delivery people. Either way, it is currently very deceiving on their own website. @biglots.

Never subscribed to their mailing list and they ignore unsubscribe requests.

I can never make my payment in the online app They have to update the system some cheap system they have

ZERO stars-Tried to buy sofa in store-was out of stock there & everywhere nearby. Could not be ordered unless paid for & was told it may come in tomorrow, in a few months, or not at all. Would not sell floor model. Went online-found exact electric reclining loveseat as the sofa I wanted in store-curiously smaller but at same price. Ordered it w/next day delivery from my local store. After waiting 5.5 hrs-3rd party delivery company charging me $100 said they had no employees to do the delivery from the store out of town (what happened to delivery from local store 5 miles away?). Same excuse today when they cancelled again when I called up to track delivery. Like anyone w/common sense, I cancelled delivery w/them & then called Big Lots to take care of this-was told it’s my responsibility to get the sofa & they have nothing to do w/delivery (was advertised on website so…?). Was told this by store, then representative from corporate. Only advice from both-just cancel the order. So after all this “inconvenience” & waiting I have no seating, so I cancelled my Big Lots account, credit card, rewards card, will never shop there again online or in store, & will be writing several reviews & filing complaints against both companies w/BBB.

I wish I had read these reviews before I purchased anything from Big Lots. I bought a pool and after filling it up with water it came apart at the seam. Took it back to the Vidalia Ga store and it was refused said you have to call customer service, which I did 3 times and still have never gotten a call back and I'm still out the price of a pool. Come on Big Lots you can do better than this!!