Big LotsReviews of biglots.com

I bought a memory foam mattress called cool sense from here in Longmont Colorado I noticed my son was itching and getting sick a lot so I examined his mattress because of a video I seen circulating about this mattress leaking fiberglass sure enough under his bed was filled with fiberglass I called and let the manager know what was going on and how my son was in the hospital because of it she informed me I would get a call back I never got one so I’m writing to let every parent know if u have this mattress and u haven’t checked under the bed please do and if u are thinking of purchasing maybe look for the videos about this mattress then make your decision if there were no stars I would give that instead of 1

I bought $55.00 worth of toys. Sale was buy 1 get 50% off the second. I ask the cashier if it was applied. She told me yes. No it was not. Bought Lg toilet paper. She charged me twice for only one. I signed up for a Big Lot Reward card, which was suppose to give me 15% off the first purchase. Did not get the discount. I don't know if they pocketed the $$ or was just incompetence. Won't go back.

IF I COULD GIVE NO STARS I WOULD. I PLACED AN ONLINE ORDER. IT SAID THERE WAS AN ERROR AND COULD NOT BE PROCESSED DUE TO ITEMS IN MY CART NOT BEING AVAILABLE AND SENT ME BACK TO MY CART PAGE. MY CARD WAS STILL CHARGED!!!! NOW I HAVE TO WAIT 2 WEEKS TO GET MY MONEY BACK. THIS IS BULL!! HOW CAN YOU CHARGE ME IF NO ORDER WAS PLACED?? WILL NEVER SHOP HERE AGAIN AND ONLINE SHOPPERS BEWARE!!!!!!

I went on Big Lots website and ordered a mattress to be delivered to their Milford Ct store. It came in and they notified me. I called the store and told them I was painting and asked if they could hold for 2 weeks. They said no problem. I went to pick it up yesterday and they said they cancelled however it was still in the warehouse. She said she would have to re ring the sale and couldn’t give the same price and wanted to charge me $300 more than the original price. She said she did not how to give the discount and tried calling a manager, and the manager did not pick up. She then tried calling corporate, and they said they did not how to do it. Very frustrating. I felt bad for the associate because she had absolutely no training and no support. I would never ever deal with big lots again. Horrible customer experience. They should be ashamed of themselves, the worst part about it was when I told her to forget about it she never even asked to take my name down to have somebody call me back. I do not recommend big lots and I highly recommend you stay away from that store.

Big Lots ordering to pick up. What a waste of time!! after putting 15 items in my cart, they announced that i had Mutiple pick up locations! Like I'm not going to drive all over the County to p/u items. Once all those other city items were weeded out, I went to pay for my cart, they wanted payment without giving me a day/time of pick up! I was using online ordering as I am short of time. I called Customer Service and got a girl who didn't have a clue what to do. What a huge waste of time!

I like big lots and shop there often. However I had an awful experience today. After spending an hour in the store and getting everything I needed I went to check out and the cashier looked down and drooled into my bag alot! I tried to be tactful and said honey you drooled all over my purchases. She did not say anything just took the stuff out put it in a different bag wiped her .mouth and chin with her hand and proceeded to touch the rest of my things. I didn't want to embarrass her but I didn't know what to do. I asked a manager without her seeing I told him what happened and he said I could reshop everything. Well I had spent enough time In the store and needed to leave. On the way home iwas getting more Andorra grossed out. Somebody like that should not work directly with the public!! What an awful experience. With no apology or anything.

Big Lots used to have great prices on all kinds of items. Food, home decor, tools. I can get any item they sell cheaper at retail stores like Walmart, Harbor Freight, Dollar Store, Target. Hell their foods items are cheaper to buy at the gas stations. Big Lots used to be one of my to go to stores. I could care less about them now. When I think of shopping they're not even on my mind anymore. So damn expensive.

Same-day delivery advertisement is BS. More like 2 days (if lucky). Make sure you take a few days off to receive your stuff.