Big LotsReviews of biglots.com

Should have left this review sooner. I bought a canopy from them and it was trash. Someone had purchased it before me and returned it. The problem was they removed the new one from it's cover and placed an old broken one back in it. No one checked it and resold it to me. When I finally opened it to use it, that is when I discovered the problem. Unfortunately I wasn't allowed to return it because it was past the return date. They got my money for free. Always open the product in front of the staff before you leave the store. Don't get scammed like I did.

I made the mistake of buying furniture from biglots because they ASSURED me that it was sturdy and very competitive against brand name.Bought a $900 L -shaped sectional.flat lounge area caved in in less than six months. So they replaced ONLY that part. 4 months later it happened again, but was told that particular couch was discontinued, but they could give me a discount on a new couch. So I paid $1,200 for next couch, along with dining table and chairs(another $1,200 because I got six chairs) same thing happened again. So I turned the couch up and cut the bottoms out to see what was going on. There is only one 1x2 piece of wood with knot in the grain directly in the place that had broke in the middle (weekest part) other part of couch sags bad! Found that cheap wire holding cushions together broke in three different places. $1,200 for press wood and broken down furniture? To make matters worse. Big lots won’t even call me back. Folks take your business elsewhere. I’ll leave pics. Wait , they won’t give me an option to.

Furniture Delivery Online: Their website states they will deliver from 1-5pm. I got an email stating it will be 1-4pm. I got a text stating it will be 2-6pm, following that I got another text stating it will be from 2-8pm. I called their customer service and they gave me another number to call. The person on that 2nd number stated they work 2-6pm, They do not work 1pm. All these messages came on the same exact day. I work two jobs. I might not be here to open the door if they come outside of the negotiated time frame. The website is literally lying and being deceptive. They do not operate at 1pm and shipment can arrive as late as 8pm, according to their own messages. If I knew I would be forced to participate in this drama, I would have gladly gone to another company.

Delivery. So I ordered this couch on Thursday and paid for delivery which was scheduled to be on this past Saturday between 8am-8pm. Was supposed to get a call on Friday to schedule a time for delivery, that never happened. I went ahead and planned to be home that whole day through the time period, since I had no idea when they would come or if they will even contact. So reached out to customer service at about 2pm that day, and was transferred to the delivery company which then said it would be deliverd tomorrow (Sunday the 21st) between 10-2pm. Another day where I just waited the time frame just in case they came, and just like the previous day there was no delivery and at this point that is crazy. You would think that when a person spends nearly $1000 on a couch. that the customer service would be great and that was not the case. This is probably the WORST CUSTOMER SERVICE that I have ever recieved when ordering furniture. It was almost like they didn't want to deliver and could care less about the customers time and lacking what they are supposed to be doing for their job. Now it's Monday, 5 days after ordering and no delivery nor update. It's crazy that when you pay the $100 for delivery online, and NOTHING has happened. I will make sure to never recommend Big Lots to anyone and will make sure that my story will be shared on all social media platforms, yelp, and whatever else I can find to leave customer feedback for.

Whew!! Where do I start? I placed an order selected same day delivery on April 11th and I am just receiving my furniture today April 14th. While I was ordering, I was on the phone with an associate from the store and she told me that if they have the merchandise in store (which they did), I will be able to get same day delivery. That was a total lie. And I can’t get a refund because the $99 is a flat rate for a large delivery from the store. Had I have known that I would not be able to do same-day delivery I would NOT have paid the extra $99 for the furniture to be delivered. I would have just ordered from a different store. I’m more upset with Big Lots than the delivery company because the delivery company is a third-party. Big Lots have misleading information on their website about delivery. So if you want furniture delivered the same day DO NOT buy from Big Lots.

Went to store to purchase product that was on sale...it did not ring sale price. I pulled up the online ad...manager and cashier refused to honor the sale. They told me to go to my car and purchase...furious I went home. I was going to order for delivery but they were in stock at store. I placed a curbside pick up for same item. Still waiting for pick up, over 5 hrs, store is now closed...

This store NEVER has the items it advises that it has and I waisted my time to drive there to hear sorry it’s not in stock

Roseville location off Pleasant Grove Blvd, CA--It is very irritating when there are more than 3 people in line, one Cashier and the wait is more than 15 minutes! After 15 minutes in line, customers should walk-out an never return to specific locations. From a professional's point-of-view, I really blame this on management NOT knowing how to manage their store-correctly. Corporate needs to revamp all their management representatives instead of sitting behind a desk. I been there, I know what management do. Im semi-retired, been there. Thank you. There are A LOT OF People out there that need jobs, why dont they hire?? Especially on the weekends and holidays where Management should already know its a legit prediction that customers will frequent stores (retail specifically) This is not good -- stores will lose customers. "Customers walk&talk." Recently, there's been a few stores closed. IF Big Lots cant manage their customers, its time for a "Management sweep." There are other stores that make efforts to help their "customer traffic" stay neutral and make their customers feel welcome at all times. The community have places to go and things to do ALL THE TIME. PS; Date not accurate