Big Frog Custom T-Shirts & MoreReviews of bigfrog.com

I ordered custom t-shirts for Christmas presents and was quoted a delivery date which worked for my holiday travel plans. Unfortunately, the shirt style they ordered didn't arrive in time. I was leaving town for the holidays and told them where I was staying, they split the order give me the one they had in stock and the shipped the other shirts to me at no extra cost. They'll definitely get more of my business in the future.

After years of loyalty, i am disappointed to report that i highly discourage anyone from using this company. They still owe me a promised refund of $150 for poor quality shirts, not honoring their quote, and not completing order by agreed- upon time. VERY poor communication, had to go to store 4 times (last time at 9 PM on the night before our team's competition) for transaction that should have required one visit to pick up order. Owners make promises, then leave young employees to complete tasks while they (the owners) are MIA. The employees try very hard and seem to genuinely care about product quality and integrity but are given no authority to correct issues. Previous owners ran an excellent small business with pride. Newest owners don't seem to care at all about customers. I tell everyone i know in school- related activities and competitions (PTA's, OoTM, Mathletes, etc) to go to a different vendor.