BigCommerceReviews of bigcommerce.com

Buyer Beware We are an Enterprise level customer of Big Commerce and halfway through our first year contract they have emailed to say the following year contract renewal will increase in price 5%, and also it needs an annual payment in full. Which is close to 100k annually. They are leveraging the time and money spent with your developer on the hopes that means you won't leave for Shopify If you are a smaller client, who has put time and money into your site, only for it to be held hostage by Big Commerce, stumping up 20-30k in full up front is a joke and extremely damaging to your finances and brand. This is a standard practice of deceitful companies, and we have wasted time, effort, and money in being with Big Commerce. We should have gone with Shopify and i hope you will understand the damage and hassle you will incur if you decide to not heed this warning. It's taken 3 weeks of back and forth to be told in the end that we can now stay on our current terms but still with a 5% discount for the following year. Shameful company

DO NOT USE THEM!!! They are absolutely horrible. I spent 12 years with them and have been a waste the last 6 at a minimum. Just go to shopify and save yourself the trouble.

Somehow, all the custom CSS and HTML that i wrote over weeks in their page builder is inexplicably lost. I am not sure what happened or why it got lost. No one has responded to me. BEWARE if you're customizing your store, save this data elsewhere. Better YET, CHOOSE SHOPIFY

The worst experience ever!! BigCommerce technicians do not help their customers solve technical problems related to the templets they sell. This makes it difficult for our customers to find products on our online store. We are very disappointed with this approach to customers and are considering moving to another E-commerce platform.

One of the worst customer service experience I had especially for a paid service

I'm a website design and e-commerce consultant. The website platform is bad and not easy to use, don't use it. Keep researching there are better ones, less expensive too When you cancel they don't tell you the truth and keep charging your card and refuse to refund it.

We used BigCommerce for 4 years and decided to cancel after our billing went from £200 a month to almost £700, they continued taking the wrong amount over months and we were promised a refund. This did not happen. Now we have closed the account, they removed our admin access completely even though there were two weeks paid left in the month. This is causing huge problems and we cannot log in to close app accounts or refund customers. It's been appalling, we have emailed billing to explain the situation and had no reply for 6 days. Needless to say migrating away has been the best decision.

I’ve been on bigcommerce for over 6 years and they have been an okay platform to use. I wouldn’t recommend them lately due to many changes they’ve done that affects our stores. At times, you’ll lose server connections, products not showing, or some other issue - moreover, they never notify you about it unless you reach out to support or notice lost in sales. It amazes me on how a company like this can’t manage a website/e-commerce site correctly.