BigCommerceReviews of bigcommerce.com

Literally awful. You can only make an optimized desktop site, and then have to pay some other developer to make a mobile site through different software. I have never had the kind of issues with any other software like this than with BigCommerce. I will migrate my (existing, desktop only) website as soon as humanly possible to something else

I left Bigcommerce on my own accord I never had them promote my site what so ever, never paid any extra money for promotion was never tied to any bigcommerce promotion program my ranking were from my own promotion when I advised I was leaving but had 3 weeks to go on a paid plan my site was not to be seen on searches after that I owned the URL and my google business placement was gone, I had to reestablish this ASAP as it affected my business.

We moved from Volusion to BigCommerce as we felt Volusion may be out of business soon because they are rapidly loosing market share. WOW is all I can say in how utterly USELESS BigCommerce is as ecommerce platform. You can NOT do ANYTHING without an "APP" Lots and lots of APPs (each @ additional cost) needed to do the most BASIC tasks. WHAT A NIGHTMARE!!!!! Have an issue?? THEN you have to deal with the APP company "its a BC issue" then back to BC "no its an app issue" --- TRUST ME! AVOID THIS NIGHTMARE we are already seeking a new platform. OBVIOUSLY the "Good" reviews of BC are fake -OR- from very uniformed/unexperienced online retailers.

Was with big commerce for 4-5 years . paid a lot of money to google ad to get sales up and as soon as we got busy and sales went 192K the fee went up from 70 USD to 299 USD and then after few months went up to to 399 USD ( for same same 190K sale ) . contacted them saying its too much ,was told I have option to close my site on their platform . I moved to Word Press Woo commerce costing me around 2000 USD for web design and lost some links but at least if my sales goes over 400K. i still pay same few Dollars fee for server . In Big Commerce "Prices" page it says for sales over 400K need to contact them to negotiate the fee. ( no clear amount!!!!) basically they can say any amount and you have to agree or close your site and lose a lot of customers and sales . Advice : from the begining pay someone to get your own website caz you will have to do it later with a bigger cost

online customer service appalling. Having just trialed and obviously will have a few questions the procedure to even get near customer chat or email is mind blowing.... On this basis I will not be using them SHOPWIRED is streats above but unfortunately there epos intergration choice is v poor

J'ai été contacté par ce numéro +33745480613 sur whatsapp, prétendant travailler pour l'entreprise Américaine BigCommerce, pour donner des bonnes note à des produits automatiquement sans même les acheter. En me promettant de recevor une commision sur chaque produit, qui sera viré ensuite sur un wallet de Cryptomonnaie. Puis à partir d'un certains moment on m'a demandé de payer ces produits avec mon propre argent. J'ai donc arrêter tout de suite. La personne a menacé d'être battue si je ne le faisais pas. Une arnaque classique, en bonne et due forme. J'ose espérer que cette arnaque n'est pas rattaché à la vraie entreprise Américaine, mais si je veux que les bonnes personnes victimes voient ce message, je dois le poster ici. Faites attention.

Stay away. As your store builds up. They will charge you a ton of money an upgrade your plan forcibly due to high sales. Stay away.

Worst piece of s*** software I've used in a long time, and their customer support is useless. Manage multiple e-commerce stores with over $1 Million in sales. - Launching a dev store failed because of some error on their backend. - You CAN'T select which product to show up on Google Shopping. It's either the whole catalog or nothing. - All the basic page editing features need to be added as "apps". - Took me 2 days to figure out how to set up basic conversion tracking from BigCommerce > Google Ads (add_to_cart, initiate_checkout, etc.) - Couldn't get Zapier integration working, no documentation - None of the settings are intuitive, constantly have to navigate around the menu to find what I'm looking for. The list goes on and on, but basically just stay away. Here is an ACTUAL conversation from their customer support: Me: I launch my store with 10 products, then I add 10 more. How do I choose which ones I want to show on google? Julie G: I am not sure it would be possible, as I believe this would come down to you deciding to list the product or not on the Google Ads you are creating. Julie G: Thank you for your patience. I was able to confirm that for now, only the full catalog can be synced on the channel, and it would not be possible to select which one to send to the channel. WHAT THE ACTUAL F?! So angry I wasted 2 weeks of my time.