BigCommerceReviews of bigcommerce.com

YOU CAN GET A REFUND. I DID IT. Appalled by the service provided by BigCommerce. It’s a disgrace that they’ve failed to issue a simple refund. If you’re stuck in this quagmire, here’s what you can do: Initiate a chargeback with PayPal. It’s a straightforward process where you dispute a transaction, and if all goes well, PayPal will reverse it, effectively prying your money out of BigCommerce’s grasp. Don’t stop there. Report them to your local consumer protection agency. I’ve done the same with the Australian Competition and Consumer Commission (ACCC), who are now diligently processing my extensive report. To get your refund, you need to be relentless. Call BigCommerce at every opportunity. Dial every number they have, even the tech support. Make them realize that they’ve stirred up a hornet’s nest.

We used this company for years but they just kept hiking their fees, calling us "professional" even though our sales were declining (also we found out due to their terrible SEO and integrations). We have moved to Shopify now, sales have increased and our subscription fee is a quarter of what it was with this company. BC - a word of warning, fix your service or you won't be around much longer.

The company continued to bill me after I had cancelled the plan and I reached out to them for a refund and they would not provide one. They did not bring in one sale for me via their website.

Wish I'd read these reviews before signing up to Bigcommerce. I used Bigcommerce for less than a year before realizing that all my stats from my wordpress website were going downhill... fast. I've since moved my site and things are going back to normal... Then I get hit with an annual subscription fee as apparently I hadn't cancelled it correctly. I messaged support to try and get a refund but they wouldn't give the money back even though I hadn't been using their services for a few months. Looking at the reviews below it's clear that it's because people are leaving them in droves. I still get messages from Wordpress saying they're about to charge my card for this or that service that I've signed up to and forgotten about... Which gives me time to go in and cancel the service before I'm charged. I'm genuinely shocked how bad Bigcommerce is - please take everyone's advice and don't use them!!

I’ve used BigCommerce for 8 years since 2016! They have become a terrible company to deal with and we will be moving to a new platform. They wanted me to pay 1 year in advance for the “Pro service”, and wouldn’t let me revert back to the standard service on a monthly fee. They shut down my store with no warning and are refusing to open it again until I pay for the 1 year of pro service I don’t need. Scammers and fraudsters from what was once a reputable Australian developed company. Such a shame.

They will upgrade your account without your permission and then charge you for the upgrade you did not consent to and then you request a refund they will keep your money and credit so you have to spend it with them regardless any way you look at it they are stealing your money

Any! Please help me remove my account from my BigCommerce profile. Major Commercial FRAUD!!! BigCommerce is terrible. Nothing works! How can I unsubscribe from them? BigCommerce does not have customer support. What the robot advises does not work. There is no button here: delete account. This is chaos and theft. Major Commercial FRAUD!!! BigCommerce is terrible. Nothing works! How can I unsubscribe from them?

I wish I could give zero stars. In our contract it clearly says a pricing increase can be the max of 5% at the end of a contract but big commerce's renewal team had the audacity to propose a 249% increase and say you are getting a good deal. They refuse to let you speak to anyone on their finance team or billing team.