BigCommerceReviews of bigcommerce.com

The biggest problem with Big Commerce (BC) is that the company seems to have outgrown their Tech Support capabilities. The second biggest problem with BC is their Analytics (or lack of them). BC seems to be more interested in making things "pretty" than in making them "functional" and business friendly. In addition, where BC used to be very responsive to client needs, they now seem to ignore or dismiss them or use a platitude like our engineers are looking into it. Months later - same response. If it didn't require so much effort our company would pull the eight sites we currently have being hosted by BC. Our new sites are not with BC and we will never put up another site with them

I'm currently dealing with a billing issue. I downgraded the plan and instead of going to $29.95 a month they increased it to the Pro Plan at $458 a month. They admitted the mistake and 3 months later I'm still trying to get refunded. Really bad customer service experience and very disorganized, just got off a 42 minute phone call to them and still not resolved. I downgraded because we changed our store over to Shopify because they have better back end manual and custom order capability i.e. you can manually enter a custom item in seconds and email a customer the link to purchase or take credit card details over the phone. Having used both platforms I would definitely recommend Shopify over Big Commerce.

Havent bought their service yet, but sent an email to ask some pre-sale questions, and never get a response, the product filter feature is way too expensive

I would NOT recommend to others. They have a very good set up, but, they keep wanting to charge for Professional services, which I accepted (at $500.00) and they only accomplished ONE thing for me and that still has bugs in it, and, they want me to spend more money to talk with another pro... Go somewhere else....