BigCommerceReviews of bigcommerce.com

BigCommerce is a company that kind of seems happy to do an average job most of the time. They neither want to excel and be great, nor suck too bad. Support and improvements are at a glacier pace, but the price is reasonable. For example, something like "partially shipped" orders is not a main bleeping selection. It's AS IMPORTANT as orders "awaiting shipment" or "awaiting fulfillment", but try getting someone at BC to listen. I'm disappointed to see BC allowing (& promoting) the proliferation of apps designed to charge not based on realistic service costs, but on the number of sales I have, which is basically them dipping into my pocket for no reason. Apps like Rewind for example, which are just backup really have no business charging what they do, but BC promotes them like it's the best option, when it clearly isn't. Customers of BC just need to use their heads and not listen to BC BS marketing attempts. BC has finally figured out their programming staff pretty much sucks on several levels so many basic functions you would expect in your software (like backups!!??) are actually handled by 3rd party apps. WHY? I would switch to a different platform, but surprisingly at this time there is no quality alternative, which is interesting since BC is fairly average overall. I can't really understand why a better alternative hasn't surfaced, but I guess it is a pretty big undertaking which requires "good" programmers and money. Overall, BC will allow you to run a business, but you need to have a head on your shoulders.

Good basic web hosting and site creation. Some "basic" features are missing, but available with paid add-on services. Back end is a bit clunky and quirky but usable. Customer support is very good.

The Good: The cost, The service, The support staff. The Bad: The free templates are boring, The templates that cost money are not much better and some are even worse. Navigation when building/editing your page can really get confusing. Navigation when administrating your page can also get confusing. They do nothing to promote your site as you're basically invisible on Google search.

The options to customize your site for success are great! The part where they look after their customers not so much. When you lose a weekend worth of sales and the customer service rep says "yeah we've been getting a lot of complaints about that plugin failing" all that I as a customer wonder is "Then why didn't you put out an alert so that I would have found out before loosing sales and customers?"

Overall pretty good BUT no Volumetric Weight values to enable shippers of bulky but lightweight items to find best rates for clients. Despite Bigcommerce claiming that shipperhq offer this ability they actually do not (despite originally claiming they would) and blame Bigcommerce for not providing them with the necessary value tables. I know this because I also subscribe to shipperhq and have been having this on/off conversation between the two companies over the last few years!

Monthly fee is ok, next step up is too high cost Not enough web editors at reasonable prices in my area Unable to close store for vacation without losing out on google search

Although it comes with many good things, but the fact that it is expensive, lack of theme, and can't even handle Australian GST after logging a case with them for a few months just puts me off. Thinking of switching to another platform soon.

So far, one of the best experiences in terms of payment fees (aka: none, just a monthly fee, based on revenue) for startups. Cheaper in fees than some other platforms, but the extensions leave a bit to be desired and can add up to be a lot more than going with a competitor. Do your math before you sign up!!! Some pretty good integrations/extensions, and some terrible ones that just don't work well (probably not their fault, but basic things like cross-selling items or "buy a and b together to get xx discount" should be part of the coupon/discount code algorithms' native functionality, not some 3rd party thing that you have to custom code into your shop and it breaks every time your shop is updated through the template developer). Initially ran into some awful customer service issues, but have no other alternative for something SaaS at the moment that is cheaper. Planning to switch away as soon as it's cost-efficient. //THE BAD// Very unrelenting business model in terms of promised features turning out to be options which are only available to large enterprises (eg: "contact us for a quote", price tier - ya, alright then). For example, B2B/wholesale pricing being planned (as I read before investing time into developing our shop with BigCommerce) was one of the primary reasons I chose BC for my small B2B and B2C operation. Having a singular eCommerce platform for both B2C and B2B with custom pricelists and stuff would be fantastic!!! When the feature was finally released, it turns out that the functionality is only available to huge enterprises paying massive monthly fees (a totally unique pricing tier compared to the other levels they offer). Kind of a joke to be honest, gate-keeping smaller businesses from having access to B2B sales portals. When I say that, of course I realise that SaaS features available increase with the amount of fee you pay, however, I would be plenty happy to pay a nominal fixed fee on top of the usual monthly fees to have access to a particular feature. But this is not an option. Therefore, it is gatekeeping features to specific clientele. If I were to immediately move the B2B revenue (6 figures a year) over to BigCommerce, it would already bump our store up to the higher pricing tiers (B2C volume here is much lower, we're mostly B2B), but nowhere near Enterprise level or whatever they call it that makes you eligible for the B2B feature sets. Meh. Will move on to another platform as soon as I've got the time to implement something of my own or a more suitable option comes up. TLDR: it's cheaper to host elsewhere for modern B2B sales channels/portals, and pay hundreds a month in inventory management/sales software that integrates with it instead. That's what I'm doing for B2B. Ah well, BigCommerce either doesn't see the missed opportunity in revenue, or they don't care about obtaining customers with some B2B and B2C functionality who aren't 10M$+/yr companies.