BigCommerceReviews of bigcommerce.com

I contacted them several weeks before our account was due for renewal. Explained i'd like to discuss payment options and move to a monthly payment rather than yearly. They said someone from the billing team would be in touch with me. 1 week later no reply. Contacted again, same response. No reply again, so contacted them and was told 100% someone would get back to me about this issue. 1 week later we get charged $800 for a yearly fee rather than the monthly fee - and still no contact from them. So i contacted them again saying the money needs to be refunded and this issue solved asap. Today, a week later was the third time contacting them since they charged us for the yearly payment. In total 7 times i've contacted them about this issue. Still no reply. Hoping someone reads this and can fix our issue.

It's a good starter cart but as your business grows you will very quickly learn it will hold you back. In our case it's like steeping over dollars to pick up pennies. Over the last year or so I had contacted them with a number of shortcomings, the actual support is great, but they can't help you if the software was not designed for the real commerce in the 1st place. Let me give you a gleaming example: Ebay listing option allows you to list ONLY 1 image, yes....you are reading this right. In the image driven world where a picture is worth a thousand words, Big Commerce support told me they had never heard anybody asking for more than one image.......really? The worst part about it is, there is no reason for a such a dumb shortcoming. So....try to sell clothing, shoes, etc, etc. Big Commerce Ebay feature is useless, this is coming from a provider claiming to make your life easier.

BigCommerce recently encountered a server issue where the system crashed for several days. During the downtime, Bigcommerce, via a very tedious circumlocution, concluded that it was not their fault; it was the hosting company's error. The server status is the tip of the iceberg. I highly recommend visiting: status.bigcommerce.com to see the various errors/downtimes Bigcommerce experiences in a given month. In addition, many of the tools offered by Bigcommerce are quickly becoming an additional expense: traditional statistics offered, which included which products sold in which quantities, has not been 'upgraded' to show a truncated list of the top 3; you can purchase an additional package to acquire more descriptive statistics.

Our site has been down for for over a day. It is currently working somewhat but barely. Not once have they even sent out a notification explaining the outage and issues. I had to search to find the answer as to why there were no sales when I came into work the following morning. Besides lost revenue we have lost ad dollars as well. This is the final straw with this incompetent company.