BigCommerceReviews of bigcommerce.com

Set up first store with this company circa 2014, and platform was pretty good. (14k plus orders) Over the years the company has moved away from UK Help and products and apps. In the last 12 months we contacted customer support for help which did not materialise, all we got back after so many days was a generated email asking if problem was fixed, without actually addressing or fixing the problem. Enough was enough we have now moved away from Big Commerce to another platform. Sumary customer support and help from Big Commerce is totally S**T Stay away

Worst eccommerce platform I ever used. Too bad I didn't look up their rating and reviews before upgrading. They don't provide support for businesses in Europe and don't let them accept payments unless they provide an agreement with every brand of the products that a business offers on their website. As this is not required in EU these product partners do not provide such thing so we cannot accept payments. Moreover, their most important features (payments, cart, check-out, etc) totally fail. Not recommended!

Complete joke of a company! Have had to not only cancel my account but have also had to cancel my credit card to prevent them from continuing to charge it. They keep sending bills, they never respond to emails that I have sent to multiple email addresses. The call center in Australia is always unavailable and they are just a massive rip off!

Here's my problem with Big Commerce....they reach out to me via email to sell me on their service, I tell them that I'm not interested and will never switch from my current service, so what do they do...they add me to their email list under two different email addresses. Way to start a relationship. Now I will definitely will never try their service.

BigCommerce allows scam artists to use their platform, obviously no vetting involved. I was scammed by Autel Zone on the BigCommerce no replies to my complaint. Avoid both at all costs...

BigCommerce is a platform that works for non tech people to build our own web sites. It was frustrating years ago when I started, but tech support has gotten worse even as I got better at using the site. It's as if I can't keep up with the bad-to-worse support. For example, where they used to help with code adjustments, now they refuse to do anything because they are more concerned with potential liability rather than giving support. Another example, there is a problem with the 'shop by price' category, and instead of fixing it, they said it's my problem and they don't care because it works for cheap products, and the fact that I am a jewelry designer means - -they don't care. Another example, they blame the truly messed up and insane analytics on bots, and won't fix that either. They will not allow customers to speak with experienced tech support. The ones we are permitted to speak with are so poorly trained, one of them actually said to me "Well, this is supposed to be a learning experience." and then, she suggested that I manually move 600 products to Pinterest because she did not know how to use the technology I pay for every month. Changing a site to a different platform is more than a one person company can handle. One positive thing I will say is that these platforms do give non-tech people like me the ability to build and edit sites. That is a fantastic tool. I can't say whether Shopify or Magento are better or worse because I have not used them, so I am not telling you to avoid this platform, just warning of the issues. My suggestion: I urge you to use trial periods on several different platforms before investing thousands of hours building your site. That way, you can make an educated decision. Someone else put me here, and without questioning, I just stayed. Where ever you go- best of luck! NOTE- I am logging in more than a year later to downgrade my review. BigCommerce has gotten way worse. Their tech support has a shocking combination of ignorance and arrogance. In addition, many of the services that I am paying for don't work. After a year of analytics being broken less than it works, I asked for a comp upgrade. All they did was send the terms of service paragraph where they say that none of the services we pay for is guaranteed. While I have never used any other platform, all I can suggest is that you use ANY other platform. I rarely give bad reviews, but just don't want anyone else to go through this because it really hurts my ability to earn a living.

I would not recommend BigCommerce (BigCommerce.com) , they are immoral people who are attacking our company and our clients. For a better priced and better product please consider Shopify and/or Volusion.

After closing a bigcommerce store (I am a partner) all support disappeared. Email forms have recently vanished off the website, no-one answers the phone, all email to billing AT bigcommerce.com bounces back, not possible to log into the community. Support emails just respond "we have forwarded this to billing!". 2 months of payments have been made incorrectly. No commission paid to me. What on earth is going on, are BigCOmmerce going under?! Cancel my subscription and pay me what you owe!