BigCommerceReviews of bigcommerce.com

I canceled my account with BigCommerce several months ago. They renewed it anyway September 7th, and charged my account $863.46. I had never even activated the service, which is why I canceled it. The other reason I canceled was that I suspended my business to raise capital. They have ignored my disputes and demands for a refund, and their cancellation system will not submit cancellation requests now which only adds weight to my complaint. Their system is wrought with errors. Ignoring customers is a very bad practice, especially when their system is clearly to blame for their failure to cancel. Furthermore, the internet is full of similar complaints, so I am not the only person they have stolen funds from.

Bigcommerce support turned terrible! We run on Bigcommerce platform since it was Interspire. There were times when we needed support for various issues. Anytime we called in, we received full support immediately and all issues were resolved in minutes or hours. Recent years it is all gone from Bigcommerce. Than bigger corporation is then just more mess. We submit a ticket and it is completely sabotaged for several days. Tier 1 support team has zero knowledge about platform and just reads corporate scripts back to you. When you try to reach out higher management, Tier 1 representatives say that they do not have ability to transfer phone call to higher management. When you wander why your ticket still isn't escalated to Tier 2, they say that issue is outside of Bigcommerce. Issues stay unresolved for several weeks, or never resolved at all.

We migrated to BigCommerce in January 2018. The initial attraction was not having to install a slew of apps to get the functionality that we needed (as was the case with a BigCommerce competitor). Initially, everything was smooth until we needed support with a handful of issues that arose. Sadly, the quality of the BigCommerce solution is grossly undermined with how appalling their support is. Over five months we reached out to support for the following reasons: - Unable to launch via their integrations with eBay, Amazon & Facebook - Unable to remove Facebook integration (when it finally did work) - General functionality issues with page load times, payment processing, adding products - Problems with adding custom code for third-party applications - Theme functionality issues In most of these instances, support could not resolve and had to open a "Tier 2" ticket. That's fine and understandable, but when you have to chase and chase and chase because for days and in one instance, weeks, you do not hear back, that is unacceptable. The cherry on the cake was over Memorial Day weekend when our site was taken offline because of an account management issue. BigCommerce had no supervisors readily available who are empowered to make a decision and the team that we needed to follow-up with was not in until the Tuesday after the holiday, therefore our site was meant to be dark for three days over Memorial Day weekend? Ultimately we have now migrated away from BigCommerce to another platform. With that said, after announcing a new partnership and calling out BigCommerce for their failings, they contacted the newswire we use to ask that the release is taken down. BigCommerce is "big" on announcements and being perceived as a best in class provider, the reality is that their support falls woefully short of what is acceptable in this industry and should perhaps divert some of their recent round of funding to improving the service they provide their customers!

Bigcommerce: don't choose it. We launched our new website with Bigcommerce two weeka ago and it has been a disaster. Financially: from 50 order a day to 5 orders a day. Template is rubbish. With loads of issues. They also have hidden fees like SSL certificate for example. Their support team doesnt have good knowledge of their templates and the only thing they do is open tickets which are never resolved and closed. But the biggest regret is about their templates. Few issues we experienced in the past 2 weeks: gift certificate and store credits don't work. I spent a lot of my time calling Bigcommerce and the answer is always the same. There is a problem with that template and the technical team will deal with it... BTW Our template is the most used across Bigcommerce. Another issue is cart level discount. For ex. Buy one get one free or after certain amount you get free delivery or discount. You can add banner etc. The consept sounds amazing but it is another feature that doesn't work. And please I'm not a grumpy ungry customer. There are loads of Bigcommerce fóruns with loads of users wanting help. I will probably suggest my boss I will work overtime for free and create an entire new website with shopify and just save these headaches. If you are considering Bigcommerce I suggest you use Godaddy online store (very basic but reliable and works. We used it for two years bit our business grew fast and we need a better aolution. Goadaddys suport team is rude but they understand a lot about their products). Or get Shopify: pricey but it will save you loads of time reading fóruns, calling suport team for help and paying for features that don't work...

First off, I wasn’t going to do this, but they are harassing me with emails from their billing department and this has been the fifth email I have sent them back, when they send me two bills that they wanted me to pay which I am not good for. It doesn’t end there, when I log into my account to get a suppr T pin, so I can explain my case, I am completely locked out of my account and with no possible way of contacting them. So sadly this dishonest and one star company is getting a bad review from me, as this is possibly the ONLY way I can contact them to tell them this, for the fifth time. (I also have a screen shot that proves that I can’t log into anything when I put my user name and password, it is a blank screen) This is what I constantly reply back to their NO REPLY Big Commerce billing department: “I don’t know how many times I have emailed you guys back, but you have blocked my IP address from allowing me to log in, properly. When I log into my account there is a blank screen. So I have no possible way of paying the 59$ you claim I owe you guys, and no way to tell you have I have been constantly emailing you to cancel my services months before you continued to email me about how I owe for two months. I don’t owe you and this is why. “So I have sent back emails many times where I told you guys to cancel my services months in advanced. I am not paying this and please refund me ASAP.” I didn’t have my domain even pointing at your server and I remember that I switched it over the the month before I stopped paying. Please cancel my charges. I asked for you to cancel my services that month before I stopped paying you guys. This is highly unethical and dishonest of you guys and if you don’t stop bothering me on this, I will report you guys to all the ripoff sites with a succinct bad review that you won’t like. Trust me. Please stop harassing me. Kindest regards Eric Plott “ And here I am, I am reporting this event to all sites online, as I am not good for their bill, plus it is very unethical and dishonest to block your customers from contacting anyone just because you want me to remain a customer. This is forceful and a bullying attitude, since you know I went to clickfunnels which is a better site, you all are being vindictive against me and my company for a bill I am not good for. If you want to send this in to a collections department, trust me; I will go public with this. A lot more public than this review. It’s not right what you are all doing. I wasn’t using your services or website AT ALL, during those two months and I want those charges to disappear, because I am not good for them and I tried telling you to stop my services. You guys are one playing dumb and deaf company, if I have ever heard of one. Your sites suck by the way. Go with clickfunnels and stay far away from BigCommerce, they aren’t as good as they claim. Why do you think I left two months before they continued to charge me.

HORRIBLE CUSTOMER SERVICE HORRIBLE SUPPORT, PLEASE DONT BELIEVE THE 4.0 (GOOGLE) GOOD REVIEWS THEY HAVE, MOST OF THEM ARE FAKE AND THERE'S ONLY A FEW GOOD REVIEWS HERE CHECK this company only cares about their own interest they are not here for you. If you make a mistake making a purchase at their website don't think you going to get a refund. This people are very SLOW they will never contact you if you leave a voice message. They are very very unprofessional. Other companies will refund you your money specially if you're not 100% satisfied with the purchase this COMPANY WONT CARE ABOUT THAT.

After having so many problems with Bigcommerce not supporting my customers browsers I had to move to another platform. I was getting customers emailing every day that they could not add items to their carts and the only response from tech support was for me to ask my customers to download supported browsers. Not good enough for such a large platform. After 10 days I couldn't take it any more and spent all night moving my listings elsewhere where I am having so such problems.

Terrible company all around. Worst customer service in the industry, they lie about everything from customization to billing. Save your money and look elsewhere.