BigCommerceReviews of bigcommerce.com

I ordered a t shirt 2 weeks ago from Beena they set up via this company..my order has still not arrived..I've sent numerous emails which ha ve been ignored...they took my money bit haven't delivered my goods..update ive sent tjis company 55 emails to date requesting my money back but they are still ignoring me. Is there anything you can do as they set up this company via you

Support organization is the worst I’ve ever experienced. Doesn’t matter the severity of the case, if your store is completely down, you’ll receive the same BS email “Someone is still reviewing”. This has gone on now for 2 full weeks for me. I just made the switch to BigCommerce from Shopify, solely for the ability to leverage Square’s services for payment. Shopify is by far a superior platform and all of their services are superior as well. DO NOT USE!

BigCommerce requires you to be on Pro or Enterprise plan Min. 249.99 a month to have basic filtering capabilities like price range, brand, and category. What a scam!

Terrible customer support. Voicemails go unanswered. Phones just go to voicemail. Emails go ignored. Chat doesn't work. Very poor service for the money that's paid.

We opted for their Standard plan because we didn't need all the other bells and whistles but we did need a FILTERED SEARCH. So I clicked on Filter only to find 'Product filtering is available exclusively on our Enterprise and Pro plans'. So my monthly would go from $29.95 to $249.95 Ridiculous!! They can stick it where the sun doesn't shine. Sure glad I was just on their trial.

I used to love Big Commerce and as well as having my own websites I was a partner and set up BC sites for others. Regrettably, as they have grown their attitude and offering have deteriorated hugely. Some features of the site are broken and have been for months, with support just repeating that they are working on it. Other features which have been around for years remain bug ridden. As mentioned elsewhere, the other issue is that as your business grows the amount you pay leaps hugely - sell more than $150,000 and your monthly fee goes from $79 to $250. For a U.K. user there is no additional benefit for the 350% increase - you just pay more for everything. There is nothing fundamentally wrong with the BC platform, it has just become disinterested in its customers and focussed on its own revenues. As such I cannot recommend it, there are better platforms out there. For comparison, look at the TrustPilot reviews for ShopWired...

Unbelievably horrible service. I pay the company for website hosting and services provided such as sales channel management. (ie: Amazon and Ebay) For the last month, my channel management has been disconnecting from Amazon- causing oversells, shortages, and a mandatory biweekly HAND COUNT of over 300 skus. It's expensive and time-consuming. This issue has been brought to bigcommerce's attention and escalaed twice this past month. The response to the issue is "we know it's an issue, thanks for telling us. Here's a work around until we get around to fixing it." Except the work around didn't work. I then wake up to see my account is suspended, my website is down, and I can't find any support materials to figure out how to view it. So I call in and I explain that I only THIS MORNING got a notice that my account MAY be suspended if I don't pay. That was 6 a.m. My account was off at least by 8 a.m. when I noticed it. The resaon the account payment didn't go through was the payment card was canceled due to unauthorized use. I have a replacement card and it was no issue to make a payment- but I wasn't given an opportunity to do so before the account was suspended. When I called in, I explained that I had made the payment, but I expect a credit for some of the issues we've expereinced with integration. I was told that the answer is no- in a NOT nice way. There was nothing they would do for me, and to check my terms of service. With regard to the suspension, the supervisor refused to accept that the "may be suspended" notice was sent today. Literally argued with me about it. I asked to speak with his manager and I was told no. So, I'll be filing multiple complaints and taking my business elsewhere.

After 7 years we are finally moving away from BigCommerce. Safe yourself a painful journey and go anywhere but BigCommerce. Some features have been broken for a year and they keep telling us its not a priority therefore it wont be fixed anytime soon. But you get sucked in and end up paying hundreds of dollars a month for better service only to come find out customers service, tech support and the legal team know they rip you off daily, but just don't care. It must be the worst software company on the planet. Its very sad, but we are happy to find a new home with wordpress and woocommerce. I have worked with Shopify for over a year now on another site and Shopify is by far much more organized, easier to use with excellent support. Shopify also does not steal your money by false advertising and actually care about things that gets broken and resolve it quickly. We deeply regret working with BigCommerce.