Catherine A.
Dishonest Money Grabbers
Dishonest Money Grabbers - Avoid If I could give Big Commerce zero stars I would. I've been attempting to cancel my website subscription with them for over a month. Despite repeated requests (verbally over the phone) and in writing, Big Commerce are ignoring my requests and continuing to extract funds from my bank account. I changed by bank card and they found a way to start extracting money from my new card (over a month after receiving my initial cancellation request). They've made it exceptionally hard for anyone to cancel with them. There's no way of deactivating your account online. Their customer service agents cannot deactivate your account over the phone either - instead you have to email an obscure email address (which you get no replies from) and you have to provide them with all sorts of company registration type information to close your account - and even then they still continue to try to extract money from you. Currently going back and forth with Paypal to be refunded money that Big Commerce has taken after cancelling with them. Avoid this company at all costs. Sign up is easy. Cancelling with them is impossible.