BigCommerceReviews of bigcommerce.com

If you have any problems with this company, forget about getting it sorted as they make it so hard to contact them via any means. I'm in the UK so do most of my contact via email, I tried to contact them to stop taking payments from me after my site was no longer required. That was Dec 19, my site was closed but they still taking money from me now!! I finally got an email on 30 April to say that my payment method had expired but what did they do...take another payment from me, plus international charges, on 6 May!!!!

We came from Shopify hoping to get a little bit more baked in from the start. Big mistake. Analytics, Shipping Polices, Theme Editing are all handled by third party integrations with two of those being an additional $50+ per month. Let me start off with the good. Some of the free templates seem a little nicer and more professional than Shopify however they are mostly uncustomizable without additional software with another monthly charge or going into the code. We also liked the way MSRP and Sale prices work and importing/exporting is handled much easier and I like the Products editing screen although some setting are hidden. Now for the bad. Again, templates allow some minor edits and appearance choice but are mostly non-editable. The footer is just a mirror of the main menu bar of which again is very limited however the footer is basically non-editable without going into the code or paying at least a $50 monthly fee for additional software for the rest of time as any edits made by the software erases if you stop paying. BigCommerce is touting a new template drop and drag feature they are rolling out and it is very bad. Also, support told me there was no way to move sections around after you created them and the only way was to delete and start from scratch. This is not true. More on that later. The first thing you'll see when you sign into the admin is the dashboard which is basically non-existent. Some minor specks of info and that's it. We also came to find out that BigCommerce does not consider an order placed until a payment is made so, if you authorize only and then charge at shipping, your sales figures for the day are basically useless. You have to to Google Analytics for the simplest snippet of useful metrics. The orders screen is a mess of accordion style views It doesn't show any fraud details or acquisition info. Checkout registration kicks the user back to the homepage and even the checkout fields are in a strange sequence. There was a hard pitch to get on the $1,500 enterprise plan and pay $3,000 to migrate data that we did ourselves in minutes. Sales is sales. It's understandable. The worst thing of all about BigCommerce is the 24/7 phone and chat support. It is 24/7 which is nice to have but no one knows anything except for one person that we have started asking for. Otherwise every answer is "I think", "I think", and usually wrong or just plain wrong right away. You can hear the reps clicking through the admin trying to find an answer that then ends up being incorrect as you find the solution or menu or feature on your own a day or two later and do not expect any guidance at all with anything theme related. BigCommerce kind of laughs at Shopify for being basic and needing add-on for simple things but those things are typically minor tweaks for a few dollars. With BigCommerce, you cannot even work well without several $50 integrations. Thanks for reading. I'm going back to try and make the homepage look like we want.

Terrible service I have been with them for many years and paid thousands of dollars to run my store. When I closed my online store they immediately took away access to my account including all of my sales records and financials with no warning. I have 5 years of sales history and customer info I can not access without paying to reopen my store. I have already paid for this information! Repeated emails just go ignored. Disgusting

You have solo merchants that are committing grand thieft that i have a case on.Since your company wants to promote merchants that do this makes you responsible for the restitution for thier negligence,in that case i hope you have good insurance for this huge mess your company has caused for people feeling like we should trust your services.

A terrible company. They really don't care about their customers and their staff are useless. My credit card expired and there was no place on the system where I could update my payment method. Tech support directed me to where it should be and they said "oh, it's not there". Same with accounts. So they shut my site down because THEY could not provide a way for me to pay my invoice. Terrible, terrible company. Look somewhere else.

Awful customer service that read from a paper and policies rather than look at a case properly. Over changes on invoices hoping you do not realise, to get the refund takes 4 attempts. We have three accounts with Bigcommerce and three accounts with Shopify. We will be moving our Bigcommerce accounts to Shopify.

Constantly frustrated with this platform. There staff are quick to respond but ill equipped to offer support. Ideas to improve the quality of the platform and therefore performance of the stores on bigcommerce are not implemented adequately if at all. It's highly inflexible, which my be beneficial for non technical users but very poor for advanced users. I will be recommending to our MD that we migrate to another ecommerce cms.

The company was founded in 2009 and has 600+ employees BUT NOBODY ANSWER CHAT... NOBODY ANSWER THE PHONE, THEY CALL YOU BACK IN 2 OR 3 DAYS.... AND THEY HAVE 600 EMPLOYEES???... IS FAKE COMPANY !!!!.