BigCommerceReviews of bigcommerce.com

Writing a review because these negative reviews don't do BigC justice. I've been with them for a year because Shopify deleted my store because I was flagged as 'high-risk' because I was living in the Philippines at the time. Switching to BigC has been awesome! I'm confused about the negative reviews about BigC's customer service because when I was setting up my store, I was calling them every hour and they helped me from A - Z. Where the reviews are correct is that BigC is not a newbie platform. You have to be somewhat good at technology to make it happen. However, if you are tech-savvy, BigC is a 'big boy tool' in comparison to Shopify. The biggest pro of going with BigC is that they don't take a % transaction when you use other payment providers. This saves us a couple of hundred bucks a month. There have been instances where some random things break, but they're usually fixed quickly. A problem with BigC is that the app marketplace is not as robust as Shopify's. But a huge pro is that the BigC community has that small welcoming hometown feel (a lot of ex-Shopify people). For me, I'm still emotionally scarred from Shopify deleting my store so it would take a lot for me to migrate from BigC back to Shopify. I am happy with my BigC store, they have helped make me a rich man.

Nothing but good experience with this platform. I would recommend it to everyone.

I have been running e-commerce stores for a few years now. My current store (SkynexTech) is run from BigCommerce. I made my choice after researching the various e-commerce platforms available. I went through all the Free Trial periods one could possibly find online, comparing the functionality and usability available amongst the various e-commerce platforms. In the case of Shopify, I also ran a store for some time. The reason I made the switch to BigCommerce (and why I am still with BigCommerce 4 years later), is simple: BigCommerce focuses on the one and only thing that should matter to any e-commerce store owner that is, sales. The BigCommerce platform is much leaner, and much more focused on getting more sales. Many are those, however, that mistake feature quantity as being tantamount to better e-commerce platform. The focus should really be on quality of features, not quantity. The best and most concrete example is the "in-panel analytics" offered by both e-commerce platforms. Shopify offers way more data but a lot of that data is in fact irrelevant, and actually makes it much more difficult to draw rationale conclusions and make actionable decisions about your stores. In a sense, analytics provided through Shopify create a "fog of war" or so to speak. By comparison, BigCommerce gives you data on the number of visitors, number of products looked at, products added to cart, and of course products purchased. This is all that should matter. Anything above and beyond this, you should be relying on an analytics platform, such Google Analytics and/or Google Search Console, rather than on your e-commerce solution provider. When I log into my BigCommerce store, its not for analytics. It's for creating sales, promotions, pricing strategies, improving product design and descriptions, etc. Having all the essential data available helps me make quick, effective, and actionable decisions. If I am in need of any further analytics (e.g. top pages visited, behavior, acquisition, etc.) Google Analytics is the solution. Conclusion? Go with BigCommerce. I've tried both. If you want more sales, BigCommerce is leaner and will get you there faster.

I was recommended to use BigCommerce by our POS (Hike). Integration is decent which connects my products, inventory and sales data. Good eCommerce for growing business.

So far I am satisfied by BigCommerce but the customer service is not up to the mark.

I found Coalition Technologies in a SEO search on google while I was looking for a good SEO company to make my website, www.flagattorney rank well on Google. What great luck! I reached out to them, and they really helped me out. Clearly, they are passionate about achieving client goals and customer satisfaction. I highly recommend this company.

Wow, I never thought I'd write a 5 star review about ANY IT company--and I used to be in IT. But after horrible service with GoDaddy and Digitlhaus I was SO impressed with Bigcommerce. Support picks up the phone within a minute, they address all issues, even ones that aren't their responsbility and they are so thorough. Best customer service and support I've ever run into in 20 years-- hands down.

Simply one of the best e-commerce platforms out there. The customer service is top notch.They get you started in a breeze and professionally. There's plenty of support materials and options to choose from depending on your location and the products you are selling. Great platform.