BigCommerceReviews of bigcommerce.com

I have had so many problems with my Big Commerce site. The tech teams are always available to chat and are quite helpful but it doesn’t stop the problems. They’re constantly asking for more examples and screenshots from my customers saying they can’t find the error so they need more examples. I’ve given them so many examples but my customers either don’t know how to take a screenshot or they don’t want to be going back and forth over it, all they want is to buy a sewing pattern, not have in depth technical discussions with me and Big Commerce. I’ve lost hundreds of sales because customers can’t proceed through the checkout because their zip code is “invalid”. And on three separate occasions my SSL security certificate has vanished - the first time I hear of it is when I see someone asking on a Facebook group why my site is coming up saying it’s unsecured and people may be trying to steal their private information. This is hugely damaging to my reputation and has resulted in loads of lost sales. Needless to say I’m totally fed up of it and the damage it’s done to my site. As I sell digital e-books I don’t have a lot of options for hosting my site so I’m stuck with either them or Etsy and right now I’m seriously considering going back to Etsy despite their extortionate fees.

I've been with B/C for a few years now - everything went along well but in the last few months things are falling apart for me. Absolutely no sales - I get it we're in financial trouble here in the USA but when your still making sales on another platform something smells wrong. I keep getting emails from google that my feed is screwed up - no one at b/c answers the phone or responds to emails. It can't be me - I'm still churning out money somewhere else - anything I share on facebook deletes the item and replaces it with a generic website address now which it never used to do. Going today to start a backup site on Shopify under different name and compare the 2 - maybe it's time to get out of the online game since it's turned into a big fat money grab now. I can go back to ebay for my daily flogging - I don't need that from BC

I've had a Big Commerce store all summer and never had a problem with it until last night. An update wiped out all my products imported from Printful! I bought a domain for my store and a GSuite subscription, which required repeated logins. Neither of them verified my domain, even after copying and pasting something called a "TXT" into...somewhere. Tech support's advice was little help. I left suggestions to simplify domain verification, but they went unread in their Community Help page. Several times I rage-quit and almost had meltdowns! I had to uninstall two Google apps twice because of this! And the tech support said I have a 12-month contract on their basic plan, so I can't get a refund if I quit. This is the second online store after Shopify I have a technical problem with. I'm becoming discouraged from ecommerce!

Customer service is appalling however; trying to cancel my subscription. Unable to email support without a special pin; live chat not available Aus time and phone is on constant hold. Website is fine - a little advanced if you are a novice. Easier sites out there for beginners. Must be better options out there.....

A broken system with poor coding. Its been weeks and I can not ship items unless I open and reauthenticate Big Commerce in a private tab. This is something that proper coding would prevent, but quality control at BC is lacking. Most review websites will give BC 5 star reviews so they can cash in on the affiliate program, but BC is not a 5-star system. It a broken system plagued by poor code, bad management, and apathetic employees.

I would have given it a 5 if not for their recent price increases which means for an Australian store like mine where I sell higher cost items with lower margins, I am paying around $460 a month just to maintain my store. When I signed up it was less than $100 AUD. Not happy Bigcommerce!

Support on important issues has been unresponsive and incompetent. My currency issue was solved previously after much back and forth with incompetent support agents who did not perform simple analysis. It then reoccurred and has remained unsolved for months.

I signed up with Big Commerce about 4 years ago. I told them I shipped multiple item, and they said they were working on them at capability. They never did make it possible to get correct shipping rates by allowing multiple items. I am leaving big commerce because they later told me that they decide what to work on based on polpuplarity, as in the suggestion that gets the most likes or discussion. That is dumb, since they said 4 years ago they were working on it. This means if you sell desktop computers, and they buy the computer, and the monitor, you can’t get true prices for shipping. I have lost thousands in shipping and now I have to close my business.