BigCommerceReviews of bigcommerce.com

Unless you are a developer, don't waste your time. You will have to edit the HTML code to do the simplest change, like removing the huge amount of extra white space around your logo. These themes are not user friendly, and BC support is a joke. They are worthless, their answer for everything is to "reach out to a developer." Translation: you spend more money. The support for the premium, expensive themes is also abysmal. The developers are not used to putting out a theme that is easy to work with. They are lazy, and don't think they need to respond to customers' questions or complaints. Do yourself a favor and choose any other platform, Shopify, 3d Cart, or Squarespace. Any of these has to be better.

Huge piece of junk. I am stuck on the platform but I would never suggest it. Save yourself the headache. Data import tool is my biggest complaint. There is no way to just bulk update price only. We all have price increases. Rarely do we need to update product names and categories in bulk. Their garbage tool forces you to update product name and categories. The categories come in as text values and can be quite long. Our update toll used to work fine, but all of the sudden, it crashes after 1 row of data is updated. The data is 100% right from their export. Takes the first row, then hangs. Have to delete the row that was imported, resave the csv, then upload again. Imagine doing this hundreds or thousands of times. Total garbage. Wish I never migrated to them!

This company is appalling. They frequently are tinkering behind the scenes and rolling out upgrades without evidently doing appropriate testing. Whether it faffing with the payment process or the API system there is usually something they do that directly impacts your store and your sales. Customer service is not a fake as shopify but hopeless and non committal. And the APP also is a bit pointless

I signed up for big commerce towards the end of May 2020. When speaking to a sales representative, this platform was going to be so easy to use, and I was going to have an amazing looking website, and it was going to save me and my company money. Sold! So I signed a contract to start working with them. I then started with buying a template, and quickly realized that with me using their platform, my website was going to look bad. I reached back out to Big Commerce, and they recommended me to reach out to one of their certified developers. After spending a whole week and talking to over 20 different people, the cheapest I could get anything done was for $50,000!! So much for being "easy" and "saving money". Also, they sell you on that they have all these apps, but what they do not tell you, that a lot of the apps cost an extra 150-300 a month. We finally found a developer that was within my budget, and they recommended using Wordpress/ Woocommerce. I came back to BigCommerce and said we were moving to a different platform. They came back and said I owed $15,000.00 to break my contract (even though we have no website, and its only been active for less than 3 months). Pretty much BigCommerce is selling a bad product, that you need to pay someone 50K to make it look good. DO NOT GO WITH BIG COMMERCE. I have had a much better experience with Shopify and Woocommerce. I would recommend either of those before Big Commerce.

As owner of an online store I requested Big Commerce discontinue my account as I no longer needed their services. My first phone call and email request to cancel services and payment was not honored. Months later I noticed that Big Commerce continued to withdraw money automatically from my credit card without my consent, so I called back. I was told over the phone they received my cancellation email and it was their mistake, they would cancel it for the next month. I assumed they would cancel it but they were tricky. There wasn't a full charge to my card so I didn't notice they were still taking money from my account for months! Big Commerce put me on "hybernation' which means they charged less. So my services were cancelled but the automatic payment wasn't cancelled. I called back (again) the representative looked into it. When speaking live with a Big Commerce representative I was told 'so sorry, your account will now be escalated to Management they will call you'. Big Commerce continued to charge my AMEX card at the "hybernation rate". I never received a call, nor email back. What's fascinating is that Big Commerce wasn't authorized to continue automatic payment. So when I changed AMEX cards (with different numbers) I thought for sure they would drop off and yet I was still charged. How did Big Commerce continue to take money from my new credit card? When I noticed months later I called Big Commerce back (again) and was told a Manager would call me. Noone called me (again). I finally recently called and spoke with a Manager who put an offer on the table to truly cancel the automatic withdrawls and partially reimburse me. At this point, I don't believe they will pay me the small reimbursement they offered. Hopefully they will. They owe me $ and I don't believe anything they say. Currently I stilllllll have an open ticket with Big Commerce... Hours of MY TIME have been spent recovering money and cancelling services I don't use.

Go Wix or Shopify or basically anywhere else but here. Nothing integrates right and that includes the products they push. This has been a nightmare every step of the way and yesterday they took it to a whole new level. I finally was all setup through Square payments and then *poof* it just stopped working after a few days. Supports response? "We're having an issue with some payment portals and that includes Square. We suggest you setup a different payment provider in the meantime." As if setting up a new provider is as simple as clicking a button...I asked when the issue began and they gave me a date of a week prior! One week with their "engineering" team on it 24/7 supposedly and they STILL don't have it fixed. Insane. The instant I have some extra cash flow to hire someone to seamlessly move me I'm gone. Keep scrolling to see all the 1 star reviews. That's literally all I see and for good reason.

The seller I bought stuff from is deplorable. Long story short I got the run around on some product I ordered. I was promised a shipping number which I never got. I was also promised it would be shipped out in 1 to 2 days . 4 days later the sender said he ran out of the product and had to have it imported in. Mind you the product I ordered is locally made and there national head quarters are 70 miles away. That being said the seller that I ordered from won't give me my money back, answer my emails or phone calls.

They don't have features, everything is chargeable, you cannot install a payment gateway. Customer service is extremely rude, money hungry company. Charging every month for hosting a crappy store, which is good for newbies until they realize what a big mistake they have made.