BigCommerceReviews of bigcommerce.com

Do not recommend this company

Horrible customer service. Trying to get my website back up for a month. No help, just a big run around jumping through endless hoops. Still no access. Do yourself a favor and use ANY other platform.

I should have listened to the reviews. This is one of the worst companies I have dealt with, ever. The sales people lie to get you in the door, then don't answer emails. Their prices are excessive. And when you get a real issue, the 'support tickets' are totally ignored.

Skulle aldrig betala med Klarna 🤮

Coming from Shopify and Wix, BigCommerce is terribly dated and just not thought out well. Perhaps it’s a robust platform for users ready to dive into the code but simple things like the footer or newsletter text require coding and also recoding after updates. The more we used it the more we hated it. We would sit in on the “big” announcements baffled at all the dates features being announced and how poorly implemented they are.

Unbelievable. I highly advise never working with these crooks. Where do I even begin? They slowly steadily increased pricing with no fair warning unless you call less than 24 hours on a weekend (which means billing won't reply) fair warning. The front end of their site did not let us know anything about the price hike. We had been with them for over 8 years. The way we were treated was not good when it came to bigger issues not small things that any support rep could help with which most of the time they did but many times the support reps knew nothing about the pricing tiers???? I highly advise never working with Big commerce unless you want to be treated like a number and get raked over the coals on pricing. We will never work with them ever again.

I'm bigcommerce customer since they start a business. Now facing very serious TAX Calculation issue on the store that affecting our business a lot, we lost almost $10,000.00AUD but they don't care and saying that tier 2 agent need to check and resolve and it takes 24hr to 3days. that means we have to lose another $10,000AUD during that waiting time. I never ever faced this issue before. Big Comm services getting poor and poor.

Bigcommerce have many issue 1. one of the issue is that the system non stop remove info from your product and you only find out when google start rejecting your product and you start receiving emails this is on going issue 2. there customers Suport is useless most of the time they just forward you to the platforms that they don't know how to work with ( go daddy, Facebook etc) and most of the time they want you to do stuff that the common person don't know how to do this is the main reason you use platforms like BigCommerce Shopify etc