BigCommerceReviews of bigcommerce.com

Service and tools poor and to boot conned out of £2,000.00 for a service we never used. Contacted them when we spotted the missing funds and offered a £600.00 refund. Mis sold massively as told they needed bank details to have a look round and we made it very clear we would not be paying for a service we did not use which was accepted. Also cancelled but they had 2 accounts open ?? for us without permission. There Thieves do not use.

Stay away! They are doing business with greenboxusa and take credit card information. Not received anything. I suspekt fraud with the company involved. Hands off.

Been here 4 years and I hate it! I want to leave every month, The company changes its mind about how to use the platform so often I can't keep up, NOTHING is intuitive here, and as soon as you get used to the changes they change them again, they are currently asking customers to recode the entire store to fit the current changes. I am not ressigning options on 400 products after JUST finishing the current updates I've made. I'm leaving- Id rather learn to manage an entirely different platform than keep dancing with this company. ITS JOKE.

One of the worst CMS ever. DO not USE it in any case. DO not trust them and their marketing. Everything is lie and nothing works. I have migrated to BigCommerce 1 month ago and in 1 month, I have face maybe 100 significant issues and bugs. Guess how many were fixed? None of them! The chat support is absolutely useless and the dev team absolutely sucks. They need years to fix significant bugs and do not care about their customers. They have been billing me the wrong amount for month and are charging VAT while they should not. I have contacted the support on June 9th 2022, we are on July 23th and they still have not get back to me. Even the most simple things such as receiving payments or tracking the number of visitors will not work with this CMS. If you hesitate to use BigCommerce, trust me you will regret it!!

Bigcommerce you claim that you are an e-commerce platform for a new era. Please can we get Payment Gateways for South Africa? You claim that you have payment gateways that work in South Africa like Blue Snap, Digital River, NMI, Opayo and World Pay. But let me tell you none of them works in South Africa and that is why you have so little customers in South Africa. Be like Shopify and Ecwid who have payment gateways for South Africa. They all have PayPal that works through there platforms in South Africa. There are many South African companies, like Payfast, Paygate, Virtual Card Service etc. that are incorporated with other platforms. It is only Bigcommerce who do not provide even one descent Payment Gateway for South Africa. Please also do not tell me they are working because I have been using your platform for more than 10 years. I used to use VCS through your system and then it was discontinued, and I had to get an Indian company to write code to get Payfast to work through your system. It cost me extra money as I had to rent another domain on another system to incorporate a payment gateway for Bigcommerce that I can use in South Africa. Bigcommerce developers it is time to catch a wake up, because without a decent payment gateway no e-commerce platform can be an ecommerce platform for a new era!!!

I requested a refund for my bigcommerce plan, I asked 5 times, they said It is in review. Never Heard from them again and they are very unclear on a lot of things. Wouldn't recommend

What is the most important thing when you are e commerce startup? Its the technical support provided by your new e-commerce platform. BigCommerce has a very poor support . They dont give any support for themes which they are selling in their own store. And some of those themes dont work properly because they dont even test them . Its a disaster for a new e-commerce business.

I lost 30000 dolar there , no whithdraw anymore