BigbullyturfReviews of bigbullyturf.com

To add to my previous review. I was told that if I have grass growing through my newly installed turf, I just had to send pictures and they will come and remove it for free. I did just that and I was told that on top of the $7000 i paid for the turf, i had to pay for them to come and fix the problem. A DEFINITE WASTE OF MY MONEY. If you know what is good for you. Stay away from this false advertisement company!

I believed them when they said they resolved their communication issues between sales and installation. That was my biggest mistake. Pay attention to the reviews, especially most of the 5 star reviews are from people who have just 1 review? After I posted my 1 star review on yelp, Immediately following were 3 new 5 star reviews from 3 different suspicious profiles who have never submitted a review before? It's been several months since their most previous review, so come to your own conclusion #1 Their contract was intentionally vague, allowing them to bully me and charge me more money for a required border that is needed for the proper installation of the product. #2 the salesperson did such a terrible job measuring. They didn't have enough material. So what was supposed to be a 1 day job turned into a 3 day job. #3 they changed the grading of my property, ignoring my instructions. #4 the salesman came out to my property during the installation to review his measurements and directions to the Installation crew, however, never checked in with me proving he could not face me because he knew he misled me. #5 I specifically asked for follow-up from his supervisors. Information, he refused to provide, and I still have not heard from anyone. Choose this company at your own risk.

I had a very bad experience with Eric Velazquez, one of their workers. This person was repeatedly showing up at my house uninvited and calling me nonstop, even at late hours, which felt completely inappropriate and unprofessional. He gave me an extremely overpriced estimate, then tried to switch it up by saying he had people who could do it cheaper on the side. I refused to move forward, but unfortunately my neighbors agreed—and now they’re dealing with serious issues because he took their money and stopped answering their calls. I would strongly advise anyone to be very careful.

The actress in the commercial is super creepy. The company should think about removing her. Won't buy from this company for that reason.

I am spending thousands of dollars to have artificial turf placed in my front and backyard in July 2025. Since it has been installed, when it rained a section in my backyard over time puddles have gotten larger and larger. It appeared that section was not installed properly. I emailed the Big Bully Turf Service Warranty Section to complain about the ever growing puddle. They requested a picture. It drizzled the next night and I took a picture of the small puddle. I noted on the email that it was not the normal rain, but this was the section. After that email, I have not heard back from them. Will I ever hear back from them if my backyard floods? A second concern is that while looking over my paperwork, I noticed that the paperwork from them had me making a $1000 deposit, but on my receipt from them I actually paid a $1100. I then called the accounts receivable section to inform them of the discrepancy and requested a reimbursement of $100, since I am paying for the turf via a loan contract with another company. They responded by sending the same documents I already had, and it did not clear up the extra $100 I paid. That is what I stated in my reply. I have not heard back from that department as well. I now wish I had chosen another company. I had a hint to that realization when the workers left trash behind after they finished the turf project. Wow....

I would never use the company. Do your research before you purchase. They installed burnt turf and the customer service will drive you to be more upset than the turf install. Just save yourself the heartache and find someone that has good reviews. I should have checked first

I asked a simple question and it took over two weeks to answer. Even though he said multiple times, I will call you back or text you. I was very disappointed in their communication.🥵

We started looking for artificial turf when our original turf was failing. We reached out to many companies and had them provide routes and went with Big Bully even though they were more expensive. The reason we went with them is that they provided reasons that were important to us with having 6 dogs. The main thing was the said that the infill that they used would reduce the grass heat by around 20% and that if we hosed it down it would be even cooler which is very important in AZ during the summer months. Once the grass was installed it was a fight to get anyone on the phone when we were having issues right from the beginning from the ground being un-level and there were nails that were sticking up and major mounts and clumps of infill that was throughout the grass and against the wall. Both myself and husband work and we told them we could not take more time off for them to fix the issues that they caused so we were always playing phone tag with them just to get someone to come out after 230. Once they came out to fix the issues that they caused they only completed some of the issues stating that it was resolved but there are still mounts of infill as well as when they laid the grass they did not make sure that the ground was level so it is like walking over little hills in some spots as well as some nails that are still not completely down and I have hit with my toes when walking on the grass. A few days later we noticed that there was a melted spot in the grass and they tried to say it was our fault but the had a gas powered sweeper out that that placed on the grass in the area that had melted. They had someone come out and confirm that it was the workers that caused the issue but they only want to do a patch job instead of replacing the 5x6 piece. I will never recommended this company for many reasons. 1. The refuse to communicate with you and will ghost you for as long as they can. 2. They lie about their product, grass is so hot I can not walk on it even before it it 12pm or the hottest part of the day. My pavers are cooler than the grass. 3. They will not own the work of contractor they hire to come out to fix the issues at hand and you can not even speak with them as they do not speak any English. Please think 2x before ever using this company. 1. Lack of communication 2. No follow through 3. More expensive than other companies and the product is by no means any better