Big Bear VacationsReviews of bigbearcabins.com

the power went out 2 times. could not find the lock box. no credit was offered for the inconvenience and we were without electricity for 3 hours. House was not cleaned properly.

Sometimes a hotel is more convenient than a cabin. Check in was easy and smooth. The cabin itself needed lots of cleaning and fixing. There were spider webs everywhere, some with spiders still on them. There was pet hair on everything, and we're allergic to pet hair, especially cats. So that lead us to believe the cabin wasn't properly swept or cleaned, including the linens and blankets. We were a family of 4, which was the maximum in a cabin, but there were only 2 towels, no paper towels and one dirty dish towel. I understand Big Bear Vacations only provide the bare minimum, but for the amount we paid for 3 nights, I wish they would have at least provided enough towels for 4 people, cleaned the webs and swept properly. Luckily we brought our own extra towel and paper towels. I wouldn't rent the same cabin. At a hotel, it's much quicker getting what you need right after a phone call.

Loved the place really did but the amenities were definitely outdated. The hot tub looks like it needs to be replaced, there was a power outeage on the first night and one would think a cabin would come with extra logs for the fire place especially if the powers out but we ended up having to buy some and left the extra for the next guests. There was constantly an ant infestation by the kitchen area and these ants were huge ones. There were no sponges to wash dishes we had to buy some and all the blankets and bed/pillow covers looked outdated and dirty good thing we brought our own as back up. Customer service however was phenomenal now if someone just focused some TLC on the cabin itself it would have had a 5 star review

The employees are nice but the house was not.