Big Bear VacationsReviews of bigbearcabins.com

The property we stayed at was dirty and falling apart. It needs some serious TLC. Door knobs we’re coming off and most of the locks didn’t work, a lot of the drawers had extra parts and screws in them, the vanity door in the bathroom was falling off, the baby changing pad was torn up, one of the dressers had mouse poop in the drawer, the backyard had trash all over, the fence in the backyard was broken and the bottom of the bbq was being held up by a cinder block. The game room flooded the day before we got there and was unusable. The property could be nice again with repairs and deep cleaning. Not at all what we expected for our yearly family cabin trip. We would not stay at this property again. On the plus side, there were plenty of rooms and beds. There were nice tvs with lots of accessories too. Big Bear Vacations handled the flooded game room really well, they let us know ahead of time and gave us a credit for the loss of the amenity.

The staff was very nice and accommodating. However the place was not fully functional. The hot tub was not working which is one of the main reasons the specific cabin was chosen. We asked to have it fixed and the guy that came said there was nothing that could be done. We let the front desk know on departure to have someone call us back but no one did to follow up. That really frustrated me and still looking for a discount or reimbursement.

Cabin not very clean, did it have any the amentities it was supposed to. When I called about this. I was told a work order would be made and someone would come out. I called back and then told no one was going to come to take care of the issues and they were sorry. They would have the manager call me and that never happend,

I had A stay during my birthday weekend with grandchildren. The cabin worked but was in pretty runwdown shape. but nothing major Fridge door broken handle, cleaning crew did horrible job. Vents full of Dust clogged, I had to clean for it to work. Cough drops under table, closet doors off hinges. Other then that it did not leak and we got a little snow. grandkids had fun. I callled several times to Big bear vacaions and they emailed me saying they refunded $77 off the 160 cleaning fee, lol..and 20% off next stay. 2 nights $800 bill no phone call to discuss just throw a bone of $77 and 20% off next stay. not good customer service in my book.

The room had cobwebs in all corners of the cabin. The carpet was mildewed with a strong smell. The bedrooms upstairs had absolutely no heat at all my family and me were forced to stay in a freezing room. I wasn’t informed that the cabin had no WiFi. but instead I was offered to upgrade about a month before our checkin. I would think a decent booking clerk would discuss things like that up front. There were no face towels only four bath towels. I was not informed that the driveway had sunken which caused us to get stuck in the snow. If the people can be more up front with customers the business could be more saught after. I won’t come back to Big Bears.com Also the carpet has a huge hole in it.

Although the location was great, the view of the lake was beautiful and the house was on a nice sized property, the inside of the cabin was another story. There were no working smoke detectors or flash lights. The couch had a gaping hole on one side. It was dirty, full of cobwebs, very rundown and outdated. We were afraid to take our shoes off. The price tag and what you get for that high price tag were definitely not in alignment. Not worth it. We feel ripped off!!

No hot shower heater sometime it work sometimes it doesn't

Several issues with cabin and poor response from property manager. Property manager issued a refund; however, I was expecting a direct phone call and a more realistic repair according to the extent/magnitude of the issues and problems reported.