RUSSELL
Committed to make it right
The bat box shipped without a latch to hold the door closed. It took a couple of tries to get through the chatbot before I was able to address it with a human (I believe) and they confirmed the issue, even offering different refunds or exchanges. I was able to correct the situation and appreciate the commitment to make it right. One more thing, I would appreciate considering adding the option for some type of harness or other hardware to mount the box to a tree. Figuring that out took a couple of days until I found a solution that worked.
Response from Wildyard & Big Bat BoxMar 11, 2026
Thanks for the thoughtful review, Russell! We appreciate you sticking with us while we sorted out the latch issue, and I’m glad our team could help make it right. Your suggestion about tree-mount hardware is a great one—we’ll definitely pass that along to our product team. Thanks again for your support and for helping improve what we do.