Big Apple BuddyReviews of bigapplebuddy.com

Great and hassle-free service experience! The whole purchasing process was professionally handled and fully tracked up to our doorstep. We constantly received updates during each and every step. Just for clarification: Big Apple Buddy is offering a concierge service and responsible for buying your goods from trustworthy suppliers/sellers in the US and delivering them right to your doorstep. Hence, the team is focused on ordering your items, checking the incoming delivery at their warehouse, repackaging your goods and get them finally sent to your country. That beeing said, Big Apple Buddy cannot be responsible for handling customs, duties, import taxes, VAT, etc. This falls under the responsibility of the customer. However, FedEx (or UPS) is offering a full-service tax handling for you, once the parcel is on the way. We have been informed about that matter upfront and it was totally logic (we are a company and are experienced in importing goods from Non-EU countries). For those being uncertain, reach out to the Big Apple Buddy team and get these questions clarified upfront. Outstanding service! 5 stars since there aren't 6 available :)

Ordered the Meta Ray-Ban Smart Glasses delivered to Switzerland. They arrived within a week, which was at the very early end of the estimated delivery window. The entire process was incredibly smooth, from placing the initial order to unboxing the product. I did have to pay additional import duty upon arrival, but this was entirely expected thanks to the transparency provided by Big Apple Buddy during checkout. I am thoroughly impressed and will certainly recommend them to anyone looking for a reliable shopping concierge service. Thank you!

The experience was smooth and professional. I ordered a phone and it was delivered on time and with a minimum of headaches. This is a valuable service and well worth the small markup they charge.

Ordered an Aura Walden frame delivered to Japan. Arrived within a week, the early end of the estimated delivery period. Entire experience was smooth, from ordering to receiving the product. Additional duty was charged but this was expected given transparency from Big Apple Buddy at time of order. First time user, will certainly recommend others looking for shopping concierge services. Thank you!

Very quick service and good feedback, would use again

Great costumer service. Quick and easy delivery from the US. Would certainly buy here again in the future!

Great service great speed good communication and a solution for a problem

Great service, easy to track progress (purchase, arriving in USA warehouse, dispatch, arrival in Australia) and good follow up by BAB. Luggage item arrived in excellent condition. A great way to purchase an item overseas when the supplier does not provide that service.