Big 5 Sporting GoodsReviews of big5sportinggoods.com

Horiible!!! Went in the back to find someone to help me and my son, found two people having sex... We left rather quickly. The Manager rushed outside and begged me to come back in for some free merchandise, LOL, with a kid climbing into my car, LOL...

seems like big 5 sporting goods has a partner with this trustpilot as they make you jump through the hoops to review even on FB. Big 5 will steal $10 from you if your shoes don't fit. Beware. Subpar group where Big % lies about it and Trustpilot swears to it.

I recently went into Big 5 in Espanola New Mexico and spoke to the manager first name Josh about a sale on a 870 12 gauge shot gun. I had him hold for me and I would be in within a couple of days to purchase the riffle. The very next day I called in to verify if he was in because he informed me that he is the only one in the store that can sell firearms. I called the store numerous times and left a message for him to call me back in regards to the sale of the riffle no one picked up the store phone or returned my call. I went into Espanola a 20 mile drive from where I live in hopes that the manager was in so that I can purchase the riffle. He was in but said he was too busy to make the sale. The cost of the riffle was just under 400.00 hundred dollars and by the foot traffic of this facility I could not believe that a store manager who should be showing a good example to his employees let this sale go out the door. Being a business owner and have employees I cater to my customers and would do everything in my power to please my customers since customer service is why I am still in business for over 20 years. This manager is a poor excuse as a manager for setting a positive example for his store employees. If Big 5 corporation was smart it is my opinion that they need to find better managers to manage their stores because its only a matter of time that they go out of business 400.00 hundred dollars is not a lot of money but by the foot traffic that this store has I doubt that they make that in a day on top of paying employees and keeping the lights on. I will never go into this establishment again and I will pass this bad experience to all of my friends and family. Unsatisfied Customer.

I should have realized upon entry to the Long Beach PCH location when a sign read “Run all the way” mind you I should have done just that and went away

Bait and switch on add items and poor customer service. Manager was rude and arrogant. There is a poor selection and did not honor sale prices as posted in the pictured ads.

Absolutely terrible customer service. Went out on Saturday at 4:14 PM and waited at the binocular counter for approximately 10 minutes. Nobody ever came. I asked the employee how many employees were working today. He said oh about five. I only saw two in the store and there were only one other guest besides me in the store. Where is management? Seriously thanks for this cause now. With customer service like this it’s almost impossible, not to go to Amazon.

Associate was demeaning

I was in Olympia store on Cooper pt road.i was looking for track pants. The store in Seattle had them.I asked to receive a picture of interior linen of the pants. Between both of these stores,my family and waited over an hour to receive this picture by email. The tall young lady was helpful, the young man was helpless and didn't know what to do and was hiding in back of the store not helping other employees or customers. Someone needs to check this store for efficiency. I will not recommend this store to anyone. I would like to speak to management about customer service helpfulness Sending picture over the phone is my situation here.