KiseKise
I have spent over $10,000 on gift cards…
I have spent over $10,000 on gift cards through Bidali, and everything went smoothly until now. However, things took a turn for the worse on August 28th. I deposited $3,000 worth of cryptocurrency into my account, but the balance never showed up. When I tried to log in again, I found that my account was locked due to an incorrect password error. I’ve sent two emails to their support team, and it’s been 40 hours without any response. Their customer service efficiency is nearly zero. I’ve lost a significant amount of money and am still waiting for a resolution. This is why I’m giving the lowest rating possible. I sincerely hope that someone from their support team will contact me directly to resolve this issue.
Response from BidaliDec 10, 2024
This is in accurate. After a thorough investigation you breached our terms of service by attempting to reverse engineer our application in order to circumvent our compliance controls. As a result your account was terminated because this is a gross breach of our Terms of Use. The delay in response is required by law when we need to investigate suspicious transactions. Our customer support team responded promptly initially and has followed up since completing the thorough review. Please remove this review as you know it is inaccurate. We have always been responsive to your previous customer support requests and have a full record of this. If you have further concerns or questions please follow up with our customer support team at [email protected].