Bicycle BoothReviews of bicyclebooth.com

Trash service, trash customer service, trash order maintenance.. It's outstanding how much money they're using on advertising but can't keep up with packages or communications with customers. Not convinced they're real, but nice pics of fake clothes on the website, I guess.

Customer service is nonexistent. I ordered three sets of bike kit on March 11th 2025. now, 4/6/2025, it still has not even been shipped. I've sent 20+ queries on their chat line and only received an answer, period, twice when I included the words, "your customer service sucks. Of those two answers one said my order 86954 had been sent, the order number is 86459. The other said there is a hold on the shipment and blamed me for issuing the hold. How the hell would I even do that?

I ordered a jersey, when it arrived it was too small. I requested an exchange for a larger size. they offered me a discount on my next purchase because of a "postal strike" in Canada (where they claim to be headquartered). when I objected and said I simply wanted to exchange the jersey, they gave me the address to send it. That was 3 months ago. Today I received my original unopened "return" marked "return to sender" (from the "striking" Canadien post office). There are too many cycling apparel websites to waste your time with this fly by night organization. Lesson learned I will not buy anything else from them; I advise you not to either!

Placed an order a month ago, still haven't gotten it, and customer service isn't responding. Absolutely terrible, no one should ever buy anything from them.

AVOID, AVOID, AVOID. While I can not attest to the quality or fit of the bibs or jersey that I ordered, I can most definitely speak of how terrible the customer service is. I placed an order mid December, they pulled funds from my account the very same day. Two weeks passed by and I still had not received any shipping information, so I emailed the contact email that they provide. 3 days later I still hadn't gotten a reply nor any shipping information l, so I email them again. Two days later I finally got a response, which was an absolute spin movie stating that "I have spoken with our staff and was assured that it had been processed and would be shipped out shortly". So I attempted to be patient, waited another week or so, still no shipping information. I again emailed the company, multiple days without a reply. So I emailed them asking for a refund. To which they immediately replied "I'll have to speak with our staff and see if we are able to refund your money". What? If you're able to? Over a month has passed and I have nothing to show for the money spent. Such a terrible way to operate a business, I had extremely high hopes for this company as I enjoy many of the designs they have available but it seems those hopes were absolutely wasted. I would highly suggest going with any other company. If you decide to go with them, I hope you have better luck than I! Ride safe, and Safe Travels!

Extreme scam. Ordered in july, my order has never arrived. Been going on about refund for months. They refuse to refund me.

Horrible Experience! I ordered a shirt. (took 6 weeks to receive) Once it arrived, it ran small. So I wanted to exchange it from a Large to an Extra Large. I reached out and said they would exchange it, but I had to pay the shipping, and because it was international, I had to pay customer fees, etc., The shirt was no good, so I sent it back. The new package arrived eight weeks later, but they never exchanged the shirt. Now, I can't get anyone to respond promptly to get things resolved. When you can get them, all you get is voicemail. So I'm out the $60 for the shirt, the $40 for this shipping, and I still don't have a shirt. STAY AWAY!!!!

Never got my items. No support. They don't respond. Don't order from these guys.