Your one stop shop for Affordable Cycling Apparel & Accessories, without compromising Quality. Rated number 1 in 2018 for most unique Cycling Apparel Online. We carry various cycling products ranging from Cycling Apparel, Cyclist Accessories and Bicycl...
Bicycle Booth (bicyclebooth.com) has 484 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Franco B.
I cancelled an order 2 hours after placing it. 3 days later I am still waiting for a refund. Bad service.
Response from Bicycle BoothNov 8, 2020
Hello Franco, We apologize for the delay in the refund process and we understand your frustration. However, we are true to our words and have refunded you accordingly. Thank you Franco, you have been so patient and cooperative. Stay safe, Bicycle Booth Team
David H.
Returned a top on August. Took them till 8th October to acknowledge that it had been returned. Chases them today (31st Octopus) and they claim they don’t have it yet. Waste of time mailing them. If you are waiting for a refund just write it off
Response from Bicycle BoothNov 1, 2020
Hi David, We are so sorry to hear your disappointment but your return item has yet to be received by our warehouse team, however we are true to our words that your refund requests will be fulfilled in no time as soon as we received your package back.Our customer service representatives are closely monitoring your package's whereabouts. Rest assured that you are in good hands. Stay Safe
Andy
Purchased sunglasses 13 days ago. I emailed them about my package n got no response. I emailed them 4 more times for refund n still no response. I will never ever order there again.
Response from Bicycle BoothOct 28, 2020
Sorry to hear that. Have you tried using our live chat on our main page? It’s possible your email did not come through as we typically reply within 24 hours. Hope to hear from you soon
bjd
Like others here, awful expereience. Ordered 2 Jerseys in April, 1 received in June (wrong item) the other in July (wrong size). I returned both at my cost. 1 replacement received in August (still the wrong item). Other has "been sent" -- 38 days ago. They tell me it is in the UK with customs but the online tracking clearly says the shipping label has been prepared but has not yet been shipped. I have dozens of emails, back and forth, have wasted literally hours on this. Emails are to people with gmail accounts. They refuse to do the right thing. I think this business must be fraud or a front for something! Eventually, I got PayPal involved and they quickly resolved the case in my favour, got a full credit from PayPal and they will go after the vendor. Don't waste your time, there are more important things in life.
Sergiy D.
My horror story with bicycle booth is 4 months long, crappy goods returned and still no refund. They will not stand behind their product quality, they will not refund you for the missing items from your order. All they offer is a 10% refund. I ordered a cycling outfit, bibs and jersey. Received a jersey with stitches already loose, and some places it’s not stitched correctly. This company just ignores me for almost 2 months, and will not refund me for the goods returned. It took me 3 months to receive my order. Horrible! Horrible! Horrible! 10/28/2020 Update. I returned the Jersey I received. And the company refused to refund. They said store credit only, despite the reply below. I never received the bibs, and they still refused to refund, store credit only. This is theft. Additionally, the items I ordered were drop-shipped from china. But when I asked to return they gave me their Canada address. Which cost me $37 to return from US. If I knew the outcome I would just throw the product in the trash, which is where it belongs together with their customer service ethics.
Response from Bicycle BoothOct 28, 2020
Sorry to hear about your bad experience. We always offer a free replacement of refund for missing items. If your item is faulty due to bad stitching, which is possible as it is hand stitched at time of production with all the customizations we offer, we offer partial discount or an exchange for a better one. If you need immediate assistance please do try our live chat for a quicker reply which can be found on our home page at www.BicycleBooth.com Thanks and stay safe
Jan M.
Their site says shipping takes 10-15 days. I ordered mine a month ago and haven't seen or heard from them since. When I click on their "track order" link, it just says "unfulfilled". So disappointing!!
Response from Bicycle BoothOct 28, 2020
Typical shipping times are 15-20 business days not inclusive of production times. Not 15 regular days. Apologies for the confusion. We hope you received your product ! Thanks and stay safe Team Bicycle Booth!
Samuel W.
NEVER EVER try to buy anything from this company. I am HongKonger and i thought this company is from somewhere outside asia. But after I make an order of jersey and short. I got no update from them. And when I finally got an email 2 WEEKS after the purchase, I found out that it was delivered from CHINA! That's horrible! The jersey was 50USD and they told me it was made in china? I except something better if I paid for this price. OK fine. Let's see what I get today. I choosed the size according to their size chart. And guess what, it is totally wrong. Too big for asians. I think they except all the customers are from outside asia so they make the size bigger? And the printing is pool. The materials are bad. ALL BAD!
Response from Bicycle BoothOct 28, 2020
Sorry for your bad experience. We typically refer all our customers to our size chart and avoid them from assuming sizes are per their countries standard. All our sizes are North American standard as we operate from Canada. In regards to material being bad, can you elaborate what you did not like? In regards to printing we use imported Italian ink which is sublimated on to the jersey, so not sure how it would be poor. Regardless thanks for your honest review Team Bicycle Booth
Aussie
NO NO NO Following up on my review from Aug. I FINALLY got my refund through PayPal. Bicycle Booth fought tooth and nail not to give the refund. At the last minute they emailed my and said if I withdrew my PayPal dispute they would refund me! Do not fall for that - just another lie.
