Bicycle BoothReviews of bicyclebooth.com

I would give this experience zero stars if I could. The size chart was confusing so an incorrect size was ordered & sent. I returned the shorts by tracked mail as requested. It took several weeks for them to pick up the item from the post office after it was delivered. I have waited now over 3 weeks for the return to be processed once it was eventually picked up and all I have received from customer service is lame apologies and zero action. Terrible! Never again! Don't waste your money!

This company has zero and I mean zero customer service. Lost package all the way from china then gets sent back to receiver and lost again. Customer Service tells me I should reach out to the Chinese shipping company to find out more. They can’t help any further. So no refund no gear and no help. Don’t waste your time and money on this company. Oh and by the way get ready to wait two weeks to even begin this process as that’s about how long delivery is suppose to take. Two thumbs down!!

Absolutely the worst company I have ver dealt with. Poor quality clothing…poor sizing and poor returns. A 10% restocking fee is appalling

I bought a jersey on the 25th of January and haven’t received it yet. I escalated yet I was told to wait without being given a timeline. All they say is the item was already shipped but they can’t even traced or tracked it! Stay away from this company! Service is so pathetic!!! Order # 66618

Purchased a set in December. After 3 weeks item arrived. Quality was poor and cheaply made. Item ran extremely small and would not fit. I was able to receive approval for an exchange but they only will reimburse up to $10 for international shipping and only after product has been exchanged. I sent item back from US to Canada it passed customs Jan 19 and was delivered Jan 21, 2022. Today February 4, 2022 they are telling me they don’t have my item back and will not send me the larger size. Worst customer experience and overpriced product! Will Never purchase again and will dispute charge with credit card company.

i ordered photochromic sunglasses. They sent the wrong ones - took about six weeks. i emailed customer service and they said "oh those are the right ones". So i sent a screenshot of the order and a photo of what arrived. They said they had to "check with the factory" but no further communication. I bought glasses elsewhere and said i wanted a refund. They said i would have to pay my own postage and a restocking fee even though it was their error! I just went to the credit card company to deny payment. UGH!

Bicycle Booth must be a scam company. I never received the item I ordered. I agree with another sucker - it gets a zero review from me.

On August 16th, 2021, I purchased the ​​Flamingo Cycling Kit (Black) from the Bicycle Booth website. When the product arrived, I tried it on and it did NOT fit. I contacted the returns department via the email address on their website. I was told to return the items via USPS. My items arrived in Canada at their returns address on October 8th. I AM STILL WAITING. I have been waiting for 6 months for a refund and resolution. It is now about to be 2022. This refund has been delayed by 6 months. This company is HORRIBLE!!!