Bicycle BoothReviews of bicyclebooth.com

My experience was similar to the MANY other one star reviews. If you have an issue you will get multiple run arounds until you give up. Also pay no attention to their responses saying they will rectify the problem. That is just to give a false sense of security to potential buyers. Beware!

Run as far and fast away from Bicycle Booth as you can. Here’s my experience. Purchased a short sleeve club jersey ($59.99) on May 28, 2002. Jersey arrived on June 15, 2022. The fit was not right so on June 17, 2022 I mailed the jersey back for exchange. USPS confirmed that jersey arrived at Bicycle Booth warehouse on June 23, 2022. Three times I sent an email asking for a timeframe on my replacement jersey. Each time I was told the jersey has NOT arrived at their facility. That’s a lie. Finally I sent an email 61 days after the jersey arrived back in their warehouse asking for a refund. CRICKETS. I still don’t have a replacement jersey, nor have I received a refund. My belief is that they will delay and delay and delay until you give up. Go to your local bicycle shop for New jersey needs. This company is horrible. Run as far and fast away from their website.

While the quality of their kits are great, the return/exchange policy is atrocious. I have now been waiting almost two months for them to process an exchange. They reimburse up to 10 dollars for shipping, but expect you to send it certified with USPS to Canada. If you are in the US, that total ends up being near 30 dollars. I emailed them several times for updates regarding the exchange, but according to them there are restrictions with the postal facility? Unsure how that can be when I sent it to the address provided per their instruction. When I last emailed at the month mark, I expressed to them that this was a gift for my boyfriend for his first upcoming race and there was just complete disregard and no sense of urgency. Customer service is absolutely lacking when it comes to exchanges and comes across like a scam. I requested a refund at this point because I ordered kits from other places and they have infinitely better customer service and their exchange policy is not nearly as extensive or troublesome as Bicycle Booth's

Customer service is bad, they only choose what e-mail to reply to. Items are from China and sizes are too small. Price? Too expensive for the quality and takes too long to ship. Will not recommend.

I ordered 3 kits in January '22. They did not ship until March of '22. After paying $36 to send them back for a bigger size, it is now May '22 and I STILL don't have them. I ordered these in January for an events in May and June. I already missed the first one and will likely miss the next one, meaning I will send them back and LOOSE MONEY on all of this. This is awful, dude. Shop elswhere.

Would never buy anything from this company. I ordered a kit Women M (shorts & sleeveless jersey). Only the shorts arrived after 5 weeks. Contacted them for the jersey. 8 weeks later, jersey arrived as Men M. They kept insisting that their company’s sizes are different, that I ordered the wrong size, that they sent the correct size - even though the measurements do not even line up to their own size chart. I would NEVER recommend this company nor their products. Bad service all around and filled with lies.

Order two jerseys in December and received in January. One jersey was too small so contacted company on returning for an exchange. Followed their instructions and returned. After about a month inquired abou status of return and was informed that they were having problem getting package from their postal delivery. Informed me they were diong best to get it and would keep me informed. Two months later have still received NO response from them. Would definitely not consider ordering again.

Better Business Bureau has given Bicycle Booth a grade of an F - I should have checked before I ever placed an order. It’s been months and after paying I still haven’t received my order or a legitimate explanation of why they cannot deliver. This order has not been active since February 9 (months!). I have contacted them through email 45 times. I only get boilerplate excuses from this company with no follow through.