BiaggiReviews of biaggi.com

I bought the runway and I cannot open it. The little tab is very small and it ruins my nails to open it. I had it open once and now I cannot open. It has not been locked with code etc. So I am not sure what the problem is. I love the size but it is of no use to me now. No happy.

The bag doesn't when roll upright. The wheels are awful and get stuck. I used it for a trip to Europe and ended up staying for months, so I couldn't return it. I confirm that the bag is wobbly, the pull up handle is flimsy. Customer service is a joke, it must be a bot, because it just ignores my questions and keeps saying: We accept returns within 45 days of any New/Unused Merchandise with all the original tags and packaging attached. Please use the below link and you will need the following: Order # 270599-SH Zip Code Email address you used to purchase the order Then once complete you will receive a separate email with a pre-paid return label. Print and tape to the box. Mail back to us and once we receive we will issue you a return. You will be sent an email too for a voucher to purchase another item on our website if you want to. If you don’t want to, it’s just going to be a regular return and you’ll automatically be refunded 3 days after your return is delivered. FYI after leaving the review, if you tick the box to send the review to Biaggi, it goes to info at biaggi dot com and that address has a permanent error. Joke! ___ Let Biaggi know about your review. Just check the box and we'll notify them. The review will be sent to info at biaggi dot com ___ This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: info at biaggi dot com

I'm sorry I even have to give this one star. I wanted to like it so badly but it is the worst ever. It will not stay upright when you're trying to roll it through the airport. We ended up just having to carry it. I cannot believe all the positive reviews on their website. The reviews have to be fake as this suitcase is absolutely awful.

I bought the bag that expands into a larger bag. It's horrible to move, it's like dragging a bag on its side through the airport. They delete honest comments off of their FB page and don't respond when you want to return it.

Would love to comment on the product if received! Placed an order on the 07/07/2023. To date, order has not been received. Paid for the order using the Shop app which only allowed standard delivery. Chased the order with customer service on 27/07 but was told, as I only paid for standard delivery, I should allow more time! So I did allow more time, another two weeks! Still no order received! And no response to my mail. 4 weeks later, finally a reply, to be told my delivery address was wrong! It wasn’t, the house name appeared twice, that’s all! Now they are saying they will have to resend! Informed I no longer need the order, funnily enough, I’ve been away and back again in the two months without my order! Requested a refund 5 days ago, still no reply!

No Customer Service. It's been over 12 days and we have received no response.