System errorReviews of bhochimneysweep.com

I'm guessing these 5 star reviews are bogus. Their BHO Chimney website looks very impressive but when they bill you, you're paying another company. And they are not certified, licensed, insured. My over all impression of them is somebody working out of their garage. They're very unorganized at every step. They tried to overcharge me $330 on my final bill. I'm just hoping the work they did holds up. Fingers crossed!

My name is Stephanie and I manage the Owner’s Real Estate Portfolio which includes a property you recently "serviced". My Tenant’s let me know they recently had your company out for a Chimney Inspection; the results reported to me about the issues found as not an issue. Once I have a report of damage noted in the fireplace, I can work with the Owner on next steps needed. That isn’t an issue at this time, we are thankful for identifying any potential issues needing attention. My concern is the HVAC Check that was performed as well, resulting in the technician finding what he identified as “mold”. Please provide me with your Companies State of Texas HVAC License information. I was not able to locate this online and if you were in the homes HVAC System, we will need that information immediately. From the photos provided, someone was in the ductwork and that was unauthorized. Please also send your Company’s EPA Certification for Mold Assessments/Testing/Remediator, as I was not able to find it on the State of Texas Department of Licensing & Regulation TDLR website. Please provide me with a copy of your Certificate of Liability Insurance as well. I am assuming you do not hold either of those Licenses or Certifications, which leads us to a very large problem. Based on an unqualified, non-licensed, non-certified technicians assessment, my Tenants rightfully want further mold testing etc. At this time, you will be paying for that testing, should there be any issue found, we will absolutely be taking care of it immediately. I will only communicate with the Owner of BHO Chimney moving forward since my calls are hung up on and my emails go unanswered.

My mom scheduled an appointment for a roofing inspection and then our area was hit with an ice and snow storm. She knew the appointment (3 days away) would not work with the conditions and called to cancel in advance to be respectful. The call center rep was incredibly pushy and didn't care about the conditions and her request. She was finally able to cancel. Then on the appointment day she received a call from the technician who was very rude when she explained she had already canceled. We assume this was not communicated to the tech. And he snapped at her and said "Fine! That's all you had to say and hung up". Will not be rescheduling due to the customer service. Don't care how good of a job they may do.

I called and made an appointment around 3 PM. Then he called me at 2 o'clock saying that he was on his way so I had to leave work early. I came home and the $69 charge was not needed. And then he informed me that to clean both my chimneys would eight hundred and ten dollars?And then after tax, it was one hundred and ninety one. When he left, I started a fire and it still remained smoking in the house. I called and informed them that that was happening and haven't heard back from them. I then went and vacuumed out the fireplace and looked up at the chimney, and it was not clean.

Speaking with a “Sean,” when calling BHO St. Petersburg (813-922-3049), I set up a dual chimney inspection. I clearly explained to Sean that the job was at a 3-level townhome, and that the tech would need both an extension ladder to reach the 2nd floor roof, and then a step ladder to reach the 3-rd floor roof. Sean said he’d make sure the tech had the correct ladders required for the job. Sean further stated the inspection cost would normally be $69/ flue; but, as the tech was already on the job the cost for a dual flue would be $69 for the two. I then told another, 3rd neighbor (with their flue a few feet away) of the planned appointment; that neighbor called the same BHO St. Petersburg (813-922-3049) and set up an appointment for the tech to inspect their (3rd) flue too. The cost for the three should have been $138.00 (Sean having stated the dual flue would be done at the cost for a single). However, the tech charged $200.00, stating Sean failed to take into account the height of the work. And, the tech showed up without the necessary ladders for the job: I loaned the tech the use of my 8-foot step ladder, so that the 3rd level could be accessed. These are the facts, and I’m very disappointed with BHO, and will tell all my other townhome neighbors to NOT use BHO.