BHLDNReviews of bhldn.com

We had a wedding dress appointment over the weekend. Shop was pretty quiet. We arrived on time and were excited to watch our sister try on beautiful dresses. Our sales rep was decent and accommodating but the other sales women in the department were RUDE, SNOTTY and OBNOXIOUS. There were 2 other sales women walking around that insisted on walking just where we might be looking at a dress, rolling their eyes at us - i guess because we were actually looking at the dresses hanging on the racks and maybe even - oh my - touching them??!! One of the ladies actually even asked us to SIT DOWN in the seats and presumably NOT LOOK AT DRESSES that we were there to maybe buy??? TOTAL RUDE and UGLY sales ladies. Thank goodness my sister chose a $1800 dress from a different store and we didn't spend a dime there. So sad that young working women feel the need to behave this way. So so very ugly. I will never be back and make sure that all my friends know not to shop there as well.

BHLDN IS the WORST.. Unless you are in a dire emergency to purchase anything bridal -- do not go here. The BHLDN online ordering process is easy, quick .. no problems ordering or taking my money. HOWEVER, if you need to exchange in store-- YOU CAN"T.. you can only return and repurchase. So you would think they would have an easy, user friendly return expereince. THEY DO NOT. They have an INCONSISTENT policy and process with respect to returns. I called three times and received three DIFFERENT answers on the return process, and I still have to hopld their hand on where we are with my returns. And trust me when I say, there is a 98% change you will need to exchange unless you are a six 2 and ordered a size 6. I WILL NEVER SHOP HERE AGAIN.. BHLDN needs to get their online and in store experience fixed.

AVOID THIS COMPANY. I cancelled my order yet they still sent it arriving 3 months later. Now they wont let me send back and say they dont do returns labels. The last 3 ladies I spoke to promised me they sent me a label but it didnt come through and now the next lady says they dont have them so they must have been lying. Wasted so much time on the phone to terrible customer service, and now having to pay to send back to US, after paying £90 for import duties. Avoid at all costs!!!

Terrible Company. Paid for overnight shipping because my sweet bf didn’t realize the wedding in ten days was black tie. (Moreover, what that meant...) It’s been four days, and I have yet to receive the item, and if it does show up, I know I’ll have to get it hemmed, so let’s add express alteration fees for another hundred. Ridiculous. I’m faced with crossing my fingers due to their ridiculous $75 restocking fee and not being able to return it, and I have to now buy a back up gown this weekend 🙄.

If I could give zero stars I would! Absolutely TERRIBLE customer service. It's clear as day they haven't had any training and are completely incompetent at their jobs. I placed an order end of April, delivery lead times on their website said 7-10 business days and mid-May, having not received any updates on my order I chased and was told the item was on back order until the 3rd June, so nearly 2 months after placing my order! No apology or solution was offered, I was just expected to take it. Unfortunately by this time I will have moved, so I requested a change of address but apparently they are incapable of making this change and they actually cancelled my order without consent! Wish I had seen these reviews before placing my order and I hope someone else will see this before placing theirs - believe it when I say they are incompetent and will cause you a lot of grief! Don't waste your time!

Worst purchasing experience ever. Placing my wedding dress a month ago but they sent me a wrong size. I have requested to return but they told me all international return postage should be paid by customer even it’s their mistake. I was so angry about their service and tried to ring them. Then they told me I can request reimbursement for the return postage, which I was quite happy to do that. They sent out the right size dress after I posted the wrong size back. However, they posted the dress by using first-class international from USPS which can take up to 25 days to get the delivery. Did they forget I have paid US$45 postage for my purchase??? Now a month after I placed the order, my dress is still in Japan!!! I hope I can get the dress before my wedding in three weeks.Not very happy about how they dealt with this. It’s my first time buying things from BHLDN but this will be my last time as well. Not recommend to anyone!!!

I wish I had read these reviews before placing my order! My experience is very similar to a lot of others: A company that claims to ship internationally but has no idea how to do that successfully and the WORST customer support I've ever encountered. I live in the UAE and have been finding it incredibly difficult to find a dress for my wedding so when I found BHLDN I was so excited! Not only did they have beautiful dresses but they had them in my size! I had one great virtual consultation and then proceeded to place my order. For some reason the online order wouldn't process so I was told to ring customer service (International calling...) The lady on the phone struggled with my accent (I'm form NZ) but eventually we were able to get the address down and the order went through no problem! A few days later I check my shipping status to see that there is an issue-a missing commercial invoice-a pretty important document for international shipping. I didn't think much of it as I assumed UPS would contact BHLDN as it's their error. A week later and I receive an email stating the dress had been returned. So then began the never ending calls and emails to BHLDN's 'SUPPORT' team. No one could give me answers but they suggested I try calling UPS to find out the problem...another international call. What I came to realise is that the lady on the phone (remember her? She couldn't understand my accent) Put down Abu Dhabi, AZ as the address. Now I'm no expert in American geography but pretty sure Abu Dhabi is NOT in Arizona! So essentially there was no commercial invoice because the address taken down was Domestic not international.....FML. At least they're giving me a full refund-shipping costs included. However it has been a horrific experience dealing with their USELESS support team.

I really wish I had checked these reviews before ordering from BHLDN. I had ordered a Jenny Yoo dress to wear as mother of the bride. Beautiful dress with one glaring issue - very obvious fabric flaw in the front of the dress that only a person with impaired sight could miss. Certainly a professional retailer should be much more careful. I still loved the dress, and wanted to exchange it for the exact same dress (hoping there would be no flaw this time), but apparently BHLDN no longer has my size in the dress. The customer service rep I spoke to was not helpful in the least - just "well, we can refund you" - that's it. This is supposed to be a company that services brides and bridal parties, is it not? Shouldn't there be at least a little more in the way of at least checking to see if more can be done to help - find a similar dress - even the same dress in a different color? Nope, apparently not. I won't do business with them again if I can help it.