Re
Do Not Shop at Byfne
The whole experience with this company was a nightmare. I was referred to them by a friend who purchased a really cute bathing suit from them. I placed an order for the Zelda dress and the item was too big. I sent emails and made multiple calls and left messages with no response. After not hearing back, I made a claim through my bank. Bfyne immediately responded but with a very nasty email to me, which I noted below. Based on my conversation with the young man from customer service, I was sending the email to the wrong customer service email address. I took full accountability of that, but I followed up with calls and messages to the company. The young man claims that they never got a message from me, and my thought is how do you know if you didn't verify by checking a message. Then the young man accused me of putting in a chargeback with the bank in excessive of the amount of the dress with taxes included. The dress was 184.99 + tax of about $21 = total $205. He stated that the chargeback amount from the bank was $215, which I told him was a lie. The bank and I agreed on a claim amount of $200 which, was $5 less than what I really would have been owed. The young man basically told me I was lying and acted as if I was trying to steal money from the company. Which btw, in the email they said that I put in a chargebank for $379, which again a boldface lie (see email below). My original order was almost $400. I advised him that if I was trying to steal money or be shady, I would've put in a claim for the whole amount, not just $200 or so dollars. Additionally, I was told I need to return the item or else I will be sent to collections, which is crazy because I noted that I did send back the dress. After over 20 mins of arguing with the customer service representative and not getting any clarity or resolution, and continuing to be threatened with a collections charge, I told them I would obviously never shop there again and that I would cancel my claim. At that point, I did not care about the money. I also sent the customer service email a screenshot of the bank claim being closed which confirmed that my chargeback/claim amount was indeed $200. This was just a horrible experience. I have never had a company accuse me of fraudulent acts and threaten to send me to collections over a dress. When he realized that the issue was not about the money and I would not be pursuing any other action, the young man asked me if I was willing to lose out on my money and the dress. He stated that I shouldn't be stuck with an item that I am unpleased with. I told him I do not care and that I would never be a customer at this company again. He spent so much of the call trying to belittle me as a customer and telling me how wrong I was, that he could not focus on remedying the situation. As a Black woman, I love to support Black owned businesses, but this company doesn't deserve a dime. Absolutely horrible experience. --- Email Sent from Dakoetah Davenport @ Bfyne: Good morning, We’ve been notified that a chargeback was filed and according to that chargeback it stated “product unacceptable”, according to the chargeback it states that you informed your bank that the product you received was defective or damaged. your package was delivered on April 1st 2021. You currently have in your possession the Sapir coverup and scarf and the Zelda dress (m). We have not received any one these products back in our possession and you have not sent any of these items back to our facility. We have not been contacted in regards to any damages or defects as mentioned in the chargeback. Keeping our products when you request for your funds back from your bank is a fraudulent act. The chargeback filed was for the amount of $379.83. The chargeback will either have to be dropped or returned back to us unworn and unopened. The product must be sent back before April 22ns: Bfyne 2729 NW 3rd ave Miami, FL 33127 The product must be sent back unworn and unopened, if it shows any signs of wear it’ll be returned back to sender and forwarded to collections. Once sent please send the tracking confirmation number via email. If you wish to keep the item you’ll need to drop the chargeback. Failure to comply with this request will result in additional penalties and actions. Your account will be forwarded to our fraud prevention department, they will forward your account to the collection/credit reporting agency, which will add an additional 40% for collection costs on top of your total. We take matters like this very seriously and will pursue with the utmost priority.