Gabriella P.
no returns, exchanges or refunds 😟
Purchased two bikinis and both were way too small- I followed the online size chart and both did not fit. They also do not offer refunds and that’s incredibly unfortunate- I wanted to support a Nigerian designer company as I am as well and was sadly disappointed. Cool designs- poor customer service.
Response from BFYNEJul 31, 2023
Dear Gabriella Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your dissatisfaction regarding our exchange policy. As per our policy, we are unable to process exchanges for items purchased on sale. This policy helps us maintain the affordability and quality of our items. However, your satisfaction is our top priority, so if there's anything else we can do to assist you or any questions you have regarding our products, please feel free to reach out to us. We appreciate your understanding and look forward to serving you in the future. Best Regards,


