M.Ivey
Poor Quality
My order shipped quickly and I received it timely so that is appreciated. Unfortunately very disappointed in the quality for the price. The kaftan and pants set I ordered the material is not as advertised. It is like a blurry print on top of the material instead of the actual material.
Response from BFYNEOct 9, 2023
First and foremost, thank you for taking the time to share your feedback with us. I'm pleased to hear that the shipping process met your expectations, but I'm sincerely sorry to learn that the product did not. Quality is of utmost importance to us, and we deeply regret that the kaftan and pants set did not align with your expectations or our product description. Your feedback is invaluable as it helps us identify areas where we can improve, ensuring that future customers receive products that meet our standards and their expectations. We'd like to make this right for you. Would you be open to a return or exchange? Additionally, I would appreciate any further details or photos you can provide regarding the issue so we can address it with our quality control team. Thank you for giving us the opportunity to address this concern. We value your business and are committed to ensuring that you are satisfied with your purchase. Warm regards,