BFYNEReviews of bfyne.com

So disappointed, dress was not a UK XL. But no returns are accepted so a total waste of money and postage. Really reluctant to ever order again

Shipping poor!! I haven’t received my items yet but the shipping has left an undesirable taste in my mouth!!

Received my swimsuit damaged with a bunch of grease marks all over it. I’m very disappointed.

The worst experience I’ve ever had dealing with any order that I’ve ever placed.

I never usually do reviews, however, I had to make an exception this time. I was browsing the website looking for swimwear as I saw them on VS and wanted to see what else they had to offer. I did not make a purchase, however, I started receiving text "complete your order checkout 10% off and then it went to 20% off" I clicked the link for the 20% off and when I hit apply coupon it automatically completed the purchase. This was in no way my intent and I contacted the company immediately requesting that they "please cancel order placed in error" and they told me in short once an order has been placed no refunds. I responded explaining the situation further and requested they escalate the matter this was on the 13th, unfortunately, no one from the company responded and my order was neither canceled or shipped. On June 17th, I sent a follow up email asking if this was being looked into and that if shipping was the only recourse for them to please ship the order. Again, no response but my order was shipped the next day. Unfortunately, due to their poor customer service I will never visit or buy their merchandise.

Bfyne's reviews follow a pattern: positive when purchases go smoothly, but negative when issues arise. I bought a swimsuit from them in the sale. It didn’t fit, despite me checking their sizing chart prior to purchase. I later checked the size and realised the swimsuit they had sent was not the size I ordered. So the fault was theirs. Despite contacting them about the incorrect size, I received no response or refund. I messaged them to ask for an exchange or refund and have been ignored on all platforms. They are unscrupulous individuals who send inaccurate sizes to people intentionally, ( I’m not the first customer this has happened to) then make them jump through hoops to provide evidence and still do not provide refunds. Even here they’re telling people to write the customer service then I’m sure they’re ignoring them too. It was my first and last purchase with this company. All I want is my money back at this point and a response. Bfyne's lack of customer service and unethical practices are concerning. A suggestion for improvement: prioritise customer communication and satisfaction for future success.

Merchandise was damaged. Sent email that stated everything with zero response.

I paid for a rush order to be delivered on Friday, next day delivery. The order wasn’t placed for delivery until Friday by Bfyne. I wouldn’t have ordered it if I had to wait later to receive the product. Now I’m on vacation without the product because the tracking says it won’t be delivered until Monday! I don’t need the swimsuit now and the company doesn’t do refunds. I paid for a service and did not receive it. I paid in plenty of time to get my order when I requested. It isn’t the delivery company that’s the problem. Bfyne did not send it out for delivery until the delivery date. Now I can’t enjoy what I paid for because I’m not available to receive the order! That’s why I paid for the rush! Instead it took too long on their part. I don’t even want the swimsuit anymore. I’m so disappointed. I could’ve just did a basic delivery if I knew it was going to take that long, but the site said I would get it by Friday! That didn’t happened!! And they only do credit and no refund. I won’t order from here again. I can’t trust them now. I don’t have money to blow on misleading information. I paid extra for timing