Sarah Z.
Never recieved my polishes
Never recieved my polishes, still haven't been refunded. They have stopped communicating back. I'm going to have to call my bank and contest the charges. ORDER AT YOUR OWN RISK!

Since we launched in 2014, Beyond Polish has grown into a flourishing family business with a team of passionate and dedicated people. Our team is devoted to handpicking quality products, curating inspiring collections, and discovering brands you desire. We offer a wide variety of products from top names including OPI, CND, Essie, NYX Professional Makeup, and more.
Beyond Polish (beyondpolish.com) has 168 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Sarah Z.
Never recieved my polishes, still haven't been refunded. They have stopped communicating back. I'm going to have to call my bank and contest the charges. ORDER AT YOUR OWN RISK!
Kristin N.
I ordered a polish and when it arrived it was a completely different color than what was shown on the website. I returned to the website and entered the name of the color. Two results showed up; the first was the polish alone, and it showed a medium purple color bottle (this is what I ordered). The second was a package that contained the color polish along with a base and top coat. Exact same color name, only this picture showed a dark blue bottle, which is what arrived. I took a screenshot and sent it to customer service to alert them that they posted the wrong picture on the website and asked them to kindly send the color that was shown in the picture. Instead of apologizing for the mistake, they basically told me it was my fault for not verifying the color in person (kind of defeats the purpose of online shopping) and said I could send back the bottle at my own expense and re-order another. Return shipping and shipping on a new order would cost as much as the polish itself so I declined. I spend quite a bit of money with Beyond Polish so I was pretty surprised to see what a poor response they provided. Tip- when you make a mistake, you should say "I am sorry we made a mistake." Don't say "I'm sorry YOU aren't satisfied with YOUR order." That's not an apology. I'm not being unreasonable for wanting to receive the item shown in my order.
Natalie
I ordered two bottles of OPI Bare My Soul. The polish was watery and had practically no color after 3 coats with a white base coat. I have used two bottles of the same shade purchased from Ulta.I know what this color looks like. Contacted OPI . Beyond Polish is NOT AN AUTHORIZED RETAILER. No I am not a competitor. I purchased from their site because I couldn't find this shade anywhere else. If Beyond Polish is getting product from an authorized distributor I think Opi would know. Also, this is not a discontinued color. Buyer beware.
Response from Beyond PolishFeb 28, 2020
Hi Natalie, I am sorry that you are not happy with your order. Thank you for your feedback -- the color you picked OPI Bare My Soul is part of the OPI Sheers collection. That entire collection and that color is a sheer color that does go on lighter than cream-gel polishes. We work closely with authorized vendors and guarantee our products are not counterfeit. Please email us at [email protected]. We would love to make it up to you! Thank you.
Bobrykova A.
I ordered CND from them. They are using original cnd pictures on website, but I got product with terrible smell and poor quality from their website. This nail polish: 1. with terrible smell 2. does not cure fully under the lamp 3. After removing the sticky layer doesn’t have shiny finish 4. cracking after few days I’m not recommend this product! Please be careful PS: Dear Beyond Polish, you can ask to remove or edit my review as much as you want, my opinion will be the same . I spent more than hundred bucks, and you don’t have refund, only store credit (I guess because you are super confident about your products (no), but I don’t want buy from you anymore, thank you.
Galina F.
I ordered 3 bottles of nail polish. when I got them ,they turned out to be the wrong colors. It was not a matter of shades about which the Beyond Polish warns but instead of purple I got grey nail polish. To return them I need to get permission from Beyond Polish, ship it at my expense and get only store credit (!). It means that I would have to order something else and pay shipment fee again(!). Automatically this nail polish become golden and there is no guarantee that they will not sent you the wrong color again. It's the worst company I've ever dealt with.
Response from Beyond PolishDec 17, 2019
Hi Galina, thank you for the feedback. I apologize that you are unsatisfied with your order. Mistakes do happen and our team did do their best to ship only the polishes that you ordered. Our customer service team followed our standard return policy. If at any point you were unsatisfied with our service, our team is always willing to work with you to help give you what you want. Whether it is a refund or the correct polish colors.
Maureen C.
Here my review on this polish. It is generic and was never told. This gel polish is horrible. It does not last it peels in a week. I invested $450 in this gel polish. They will not refund me nothing. I took classes Cuz I thought I was doing something wrong. NOT AT ALL.. I am very upset with this company. Do Not BUY FROM THEM.
Response from Beyond PolishOct 31, 2019
Hi Maureen, We apologize for your experience with your DND Gel Polish. We uphold a high standard for quality and work with our brands to ensure this. We are happy to assist you with more product and application knowledge if you'd like to email us at [email protected]. We do not want you to feel like you are wasting your money; so please allow us to offer tips to make your gel polish worth the value :)
Yasmin
I ordered one month ago some cnd shellac. It was clear to me that it would take some time until I'll get it here in Germany. BUT it's outrageous that 9 bottles Nailpolish are sent in two packages! Because of this I need to pay two times the customs! For one package with four polish (which arrived today) I paid 15,49€ customs (17,32 Dollar)!!! The other is still in the customs office! It's so outrageous to put ONE order in two packages! I'll never buy on this shop again! And if someone will ask me about my polish, I'll be honest and give the advice to not buy it on beyondpolish.com !!!
Response from Beyond PolishOct 31, 2019
Hey Yasmin! We have recently added DHL express as our international carrier , so that we no longer have to split up packages. we understand your concern about having to pay multiple customs fees, and we apologize for the inconvenience.
Tonya
I ordered from beyond polish and be polish I ordered would not dry. I reached out to customer service and they told me I needed a lamp to dry my nails! I sent the(16.99) polish back . They gave me credit but I was out my shipping which was over (5.00)! Then the company would not send me a refund. The only give store credit. So you have to buy from them again or they keep the money. I order some lotion and a bottle of shampoo to use my refund. I had to pay over (7.00) for shipping again. I would not ordered from this company again. Which I had read the reviews before I wasted my money.
Response from Beyond PolishOct 31, 2019
Hi Tonya, thank you for shopping with us. We apologize for the misunderstandings. You ordered a gel polish which requires a UV lamp, yes. We do explain on our website that some products are made for professional use and require certain knowledge to avoid improper use. You will also find our Returns & Exchanges policy on our website as well; items that are returned will be issued store credit towards the next purchase or an exchange.